Global Command Center Analyst

3 hours ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

Global Command Center Analyst (Shift-Based Role)
We are seeking a
Global Command Center Analyst
to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a
12-hour rotating shift schedule
to support 24/7 operations.
Key Responsibilities:
Work a 12-hour
morning shift
on a
rotating schedule .
Provide
Tier I network support
and excellent customer service for mission-critical, 24/7 Data Centers.
Participate in a
weekly on-call rotation
to support continuous operations.
Offer
proactive and reactive assistance
to external clients.
Support the network environment by logging unfamiliar issues, managing resolution efforts, or escalating appropriately.
Triage and respond
to phone calls, emails, and portal tickets from internal and external users.
Detect and analyze alarms to perform fault isolation and basic troubleshooting; escalate to Tier II, Tier III, or management as needed.
Generate and distribute incident, maintenance, and advisory notifications to stakeholders.
Prioritize tasks to meet
defined KPIs
and
service-level agreements .
Maintain clear communication with relevant teams and management, especially for urgent or high-priority cases.
Document incidents, maintenance activities, and issues in real-time.
Stay current through regular training, continued education, and professional development.
Requirements:
Minimum of
1 year of experience
in a 24/7 Network Operations Center, Contact Center, or similar environment.
At least
1 year of customer service
or technical support experience.
Strong verbal and written communication skills.
Ability to
multi-task
and
prioritize
effectively under pressure.
High level of
self-discipline
and time management.
Basic proficiency with
Microsoft Operating Systems ,
Office Suite , and
Visio .
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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