Global Command Center Analyst
2 days ago
Global Command Center Analyst (Shift-Based Role)We are seeking a Global Command Center Analyst to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a 12-hour rotating shift schedule to support 24/7 operations. Key Responsibilities: Work a 12-hour morning shift on a rotating schedule . Provide Tier I network support and excellent customer service for mission-critical, 24/7 Data Centers. Participate in a weekly on-call rotation to support continuous operations. Offer proactive and reactive assistance to external clients. Support the network environment by logging unfamiliar issues, managing resolution efforts, or escalating appropriately. Triage and respond to phone calls, emails, and portal tickets from internal and external users. Detect and analyze alarms to perform fault isolation and basic troubleshooting; escalate to Tier II, Tier III, or management as needed. Generate and distribute incident, maintenance, and advisory notifications to stakeholders. Prioritize tasks to meet defined KPIs and service-level agreements . Maintain clear communication with relevant teams and management, especially for urgent or high-priority cases. Document incidents, maintenance activities, and issues in real-time. Stay current through regular training, continued education, and professional development. Requirements: Minimum of 1 year of experience in a 24/7 Network Operations Center, Contact Center, or similar environment. At least 1 year of customer service or technical support experience. Strong verbal and written communication skills. Ability to multi-task and prioritize effectively under pressure. High level of self-discipline and time management. Basic proficiency with Microsoft Operating Systems , Office Suite , and Visio . Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified. EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. #J-18808-Ljbffr
-
Command Center Analyst I
6 days ago
Singapore Digital Realty Full timeJob Description Join to apply for the Command Center Analyst I role at Digital Realty . Location Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers...
-
Command Center Analyst II
3 days ago
Singapore Digital Realty Full time $90,000 - $120,000 per yearPosition Title: Command Center Analyst IILocation: SingaporeYour roleThe Command Center Analyst – II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This position is...
-
Incident Response Analyst
4 days ago
Singapore PERSOL SINGAPORE PTE. LTD. Full timeLoyang Location As Command Center Operation Analyst, you will be responsible for real-time monitoring and support of mission‐critical data center infrastructure and network operations. This role involves Level 1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong...
-
Assistant Vice President, Command Center
2 weeks ago
Singapore Bank of America Full time**Your background** - Experience in Major Incident Management - Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO) - Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others) - Familiarity with ITIL service operations processes in both Incident Management and Problem Management -...
-
Command Center Operator
4 days ago
Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full timeMonitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly - Management...
-
Command Center Risk Manager, CTO
2 weeks ago
Singapore Bank of America Full time**Your background** - IT risk/audit experience preferably in Banking/FI domain - Bachelor’s degree in IT, minimum 10 plus years of experience, industry certifications (CISA, CISM, COBIT foundation, etc) preferred. - Relevant experience in executing risk initiatives within a tech risk function, compliance or technology audit role - Experience in leading...
-
Data Center Engineer
2 weeks ago
Singapore PERSOL APAC Full timeData Center Engineer (Command Center / Network Operations)Salary: Budget up to 4,500–6,000 (basic). Your Role This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Global...
-
SOC Analyst Level 2
6 hours ago
Singapore Hays Full time**Your new company** My client is a global bank with presence across the world. With their growing stature and expanding business, they are looking for a SOC Analyst Level 2 to join their growing team. **Your new role** - Engage with 24x7 Operations centre and work as a team globally (mínimal shift work) - Proactively perform as 2nd line technical and...
-
Technical Support Engineer, Pure Command Center
2 weeks ago
Singapore Pure Storage Full time**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering...
-
Support Services Specialist
2 days ago
Singapore ADEMCO (FAR EAST) PTE LTD Full time**Job Summary**: We are seeking a talented Support Services Specialist (SSS) to join our team in the 24x7 Central Monitoring Command Center. As a Support Services Specialist, you will be responsible for providing technical support to our external customers, monitoring system health, and following established processes. This position follows a 5-day shift...