Support Services Specialist

2 days ago

Singapore ADEMCO (FAR EAST) PTE LTD Full time

**Job Summary**:
We are seeking a talented Support Services Specialist (SSS) to join our team in the 24x7 Central Monitoring Command Center. As a Support Services Specialist, you will be responsible for providing technical support to our external customers, monitoring system health, and following established processes. This position follows a 5-day shift work schedule.

**Responsibilities**:

- Monitor and maintain the performance, availability of systems, proactively identifying and resolving issues to minimize downtime.
- Follow established procedures and processes for incident management, fault reporting, change management, and problem resolution, ensuring adherence to service level agreements (SLAs) and customer expectations.
- Collaborate with cross-functional teams, including developers, technicians, engineers, and customer support representatives, to respond, troubleshoot and resolve technical issues.
- Document all incidents, service requests, and resolutions accurately in the ticketing system, ensuring comprehensive records are maintained.
- Regularly review and update technical documentation, reports, knowledge base articles, and standard operating procedures to facilitate efficient and consistent support delivery.
- Participate in regular team meetings, sharing insights and contributing to process improvement initiatives.
- Stay up-to-date via internal learning portal, trainings, and self-learning

**Requirements**:

- Technical education in a relevant field (Electronic Security Systems, Computer Science, Information Technology, etc.) or equivalent practical experience.
- Minimum of 2 years of experience in technical support, network and systems administration or a related role, preferably in a command center or NOC environment.
- Strong understanding of networking principles, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and routing.
- Proficiency in administering and troubleshooting Linux/Unix and Windows operating systems.
- Excellent problem-solving skills and the ability to analyze and resolve technical issues efficiently.
- Strong process orientation with a focus on adhering to established procedures and standards.
- Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
- Customer-centric mindset with a passion for delivering exceptional service.

We offer a competitive salary and benefits package, along with opportunities for professional development and growth. If you are a motivated and process-driven individual with a strong background in network and systems administration, and enjoy working in a dynamic environment, we would love to hear from you.

  • Customer Service Support

    4 days ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies. **AETOS Support Services Pte Ltd...

  • HR Specialist

    1 week ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Service Support

    1 week ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • IT Support Specialist

    2 weeks ago

    Singapore TECHNOLOGY SERVICES GROUP PTE. LTD. Full time

    Overview: As an IT Support Specialist, your primary responsibility is to ensure smooth IT operations and continuous uptime by providing comprehensive support across infrastructure, network, and remote services. Working closely with regional and global teams, you'll play a crucial role in driving the success of various projects and initiatives. Key...

  • Internal Medicine Specialist

    6 hours ago

    Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

    Offer expert consultation and support to other veterinarians within the hospital, assisting them in diagnosing and managing complex internal medicine cases. - Collaborate with referring veterinarians to develop treatment plans and provide continuous updates on patient progress. - Provide clear communication to clients about diagnoses, treatment options, and...

  • Emergency and Critical Care Specialist

    3 days ago

    Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time $120,000 - $240,000 per year

    Job Description:Attend ECC and general hospital inpatient rounds as required during shift timings- actively contribute to case discussion to improve the standard of care provided to patients from all departments.Establish and recommend best practice diagnostics and treatment plans for patients in ICU and wards that are under ECC team's careClear and...

  • IT Support Specialist

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    **Responsibilities**: The specialist shall provide the following IT support requirements: - Problem isolation and subsequent problem determination up to second level support - Determine whether the computer-related problem is hardware, software, network connection, others - Resolve the problem if possible or escalate it to the respective technical support...

  • Market Data Services

    2 days ago

    Singapore West Highland Support Services (WHSS) Full time

    While learning specific products and data challenges, you'll gain exposure to software development, testing, deployment, maintenance, and process improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to continue to develop professionally — in multiple career pathways. The individual must...

  • IT Support Specialist

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Overview The specialist shall provide the following IT support requirements: Problem isolation and subsequent problem determination up to second level support Determine whether the computer-related problem is hardware, software, network connection, others Resolve the problem if possible or escalate it to the respective technical support personnel/team by...

  • Veterinary Behaviourist Specialist

    7 days ago

    Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time $90,000 - $120,000 per year

    Role overview: .The board certified veterinary behaviour specialist will be an integral part of the veterinary behaviour department.The veterinary behaviour specialist focuses on diagnosing and managing behavioural problems in animals using evidence-based methods.Job Description:Consultation and Diagnosis:Conduct thorough clinical behavioural assessments and...