Digital Activation and Engagement Lead

5 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a **Digital Activation and Engagement Lead - Wealth and Personal Banking.**

**Principal Responsibilities**
- Owning and delivering the local strategy, execution and be accountable to the measure of success in driving digital activation and engagement
- Delivering increase digital activation and engagement across the HSBC Digital Channels, online, mobile and other digital channels both for the customers and staffs
- Building a best in class Digital Channel customer experience that will lead, encourage and drive results locally across their teams, including iNPS for digital platforms
- Analyze, test and optimize the digital journeys and transactions across all touch points to improve feature activation and engagement
- Influence the digital delivery agenda in the area of features, customer journeys and design principles
- Leading digital awareness, change and messaging programs as HSBC continue to deliver new features to our customers both online or on mobile for the customers and staffs
- Design and lead in bank-wide commercialization, Omni-channel initiatives and CLCM digital readiness to achieve targeted Digital objectives, business productivity and operational excellence
- Working with global, region and local stake holders across different line of business, teams and functions

**Requirements**:
**Requirements**:

- Highly analytical, ability to gather and analyze information, judgment and decision making, communication competencies
- Strong personal links in the digital and finance industry
- Experience in both the developed and emerging markets
- Ability to lead and influence teams
- Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business
- Managing operational functions, directing process reengineering and efficiency exercises
- Keen understanding of products, services and underlying processes to fulfill
- Exceptional ability to lead and influence diverse teams across different functions
- Strong people leadership and team work skills
- An understanding of and respect for different cultures, working with colleagues from different countries within a region

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  • Digital Customer Engagement Lead

    5 days ago

    Singapore Johnson & Johnson Full time

    As the Digital Customer Engagement Lead you will drive digital transformation through development & execution of digital customer engagement strategy and models for the AP region. These include efforts that span across omnichannel, go to market strategy for new customer segment and patient engagement. **Focus Areas** - Lead the ongoing digital transformation...

  • Policy Engagement Manager

    2 days ago

    Singapore Asia Research and Engagement Pte Ltd Full time

    **Do you believe that business and finance must change to address sustainability and climate issues? Does your personal purpose include driving that change? ARE is looking for people who can work with investors to influence private sector decisionmakers across Asia. We not only search for relevant knowledge and experience, but most of all a dedication to...

  • Assistant Director

    2 weeks ago

    Singapore Smart Nation and Digital Government Office Full time

    **What the role is** - We are looking for individuals interested in driving our engagements and managing our communications with our key stakeholders in the public and private sectors. These stakeholders include citizens and businesses, and the public service. **What you will be working on** - You will report to a Deputy Director. Specific job...

  • Manager, Digital Activation

    3 days ago

    Singapore AquaCorp Full time $80,000 - $120,000 per year

    Manager, Digital ActivationJob no: 513812Work type: Full TimeLocation: Singapore Job ResponsibilitiesSupport our organization's digital activation strategy and implementation plan which will encompass content creation, video/YouTube marketing, social media management, mobile marketing, email marketing (CRM), as well as familiar with digital media buying to...

  • Marketing Specialist

    7 days ago

    Singapore Newfold Digital Full time

    About Us As the Marketing Specialist (Community Engagement), you are responsible for engaging with targeted communities to drive interest and recognition for various brands’ product and services. You will also work with peers in the Engagement & Loyalty team to implement and optimise engagement, retention, and loyalty marketing campaigns/projects across...

  • Digital Sales Lead

    1 week ago

    Singapore OC Digital Pte Ltd Full time $80,000 - $120,000 per year

    About OC DigitalOC Digital is a performance marketing agency built for measurable results. We help brands accelerate growth through data-driven strategies, creative excellence, and precision optimization across every digital channel. From paid media and SEO to end-to-end performance strategy, our focus is simple, driving real business outcomes for our...

  • Digital Consultant

    4 days ago

    Singapore WPH DIGITAL PTE. LTD. Full time

    **Job Duties** - Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. - Provide Solution Consulting to Customers and give intelligent response. - Responsible for the satisfaction and growth of accounts, and able to identify opportunities for...

  • Digital Engagement Analysts

    2 days ago

    Singapore Citi Full time

    The Digital Engagement team is responsible for driving Citi’s key digital metrics such as mobile banking adoptions, digital usage and digital onboarding processes. Roles and responsibilities - Work with team to drive and support Singapore teams to deliver ambitious digital growth with some examples as below: mobile banking adoptions, digital usage, digital...

  • Senior Manager/ Manager

    6 days ago

    Singapore Ministry of Digital Development and Information Full time

    Senior Manager / Manager (Communications & Engagement)At the Prime Minister's Office (PMO) - Communications Group, we tell Singapore's story — one that's grounded in trust, connection and authenticity. We're looking for someone who believes in the power of digital storytelling to strengthen public trust, foster understanding, and bring Singaporeans closer...

  • Senior Manager/ Manager

    1 week ago

    Singapore Ministry of Digital Development and Information Full time

    Senior Manager / Manager (Communications & Engagement) At the Prime Minister’s Office (PMO) - Communications Group, we tell Singapore’s story — one that’s grounded in trust, connection and authenticity. We’re looking for someone who believes in the power of digital storytelling to strengthen public trust, foster understanding, and bring...