Sales Manager, Mice

SALES MANAGER, MICE

Mandarin Oriental, Singapore is looking for a Sales Manager, MICE to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. Reporting to the Assistant Director of Sales, the Sales Manager, MICE is responsible for identifying, developing and managing accounts within group segments, markets or geographical territories. He/She will maintain or increase current group segment production to generate total sales revenue for the Hotel.

About the job

Based at Mandarin Oriental, Singapore within the S&M Department in Singapore, the Sales Manager is responsible in aligning client needs with the hotel's sales and marketing strategies. This involves negotiating rates, maintaining excellent product knowledge and identifying market opportunities. The Sales Manager reports to the Assistant Director of Sales, MICE.

As Sales Manager (MICE), you will be responsible for the following duties:

- Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
- Drives and manages group production through improved customer loyalty by excellent account management.
- Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account.
- Negotiates transient and group rates for assigned accounts.
- Continuously communicates the benefits of the Hotel to clients and have excellent product knowledge.
- Understands and is familiar with the fundamentals of assigned accounts.
- Identifies new or existing markets/accounts that meet property sales strategy.
- Be accountable for all targets and goals set for area of responsibilities.
- Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance.

As Sales Manager (MICE), we expect from you:

- Excellent sales, service and interpersonal skills
- Excellent business negotiation and customer relationship management skills
- Excellent presentation and communication skills (Written and Spoken English)
- Self-starter
- Good problem-solving skills
- At least 1 year experience in a similar capacity in an international chain luxury hotel
- Minimum qualification of diploma in any discipline

Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Job Highlights

Exciting career opportunities Birthday gift voucher and leave Complimentary night stays in other Mandarin Oriental Hotels- Exciting career opportunities- Birthday gift voucher and leave- Complimentary night stays in other Mandarin Oriental Hotels