Consulting Enterprise Operations Engineer

**Location: Singapore
**Job Description:
**About the Position:
Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer’s network.

**Responsibilities:
This is a full-time position and may require long work hours. Technical support to the Customer may require the Resident Engineer to:

- Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
- Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
- Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- Support design and planning of Juniper M, MX, T, and EX network routing products and associated solutions within the Customer infrastructure
- To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The Operations Engineer will be expected to develop secondary skills in other products in the Juniper product portfolio.

**Minimum Qualifications:
- Detailed technical experience in the installation and operation of IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
- TCP/IP and MPLS fundamentals
- IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy, Segment routing)
- Technologies such as AI driven networking, Virtual Networking, AntiDDOS.
- OpenStack, OpenShift / Kubernetes, Security, WiFi, etc.
- Strong Interpersonal skills.
- The ability to work independently and to function in a team environment.
- Strong customer interface and presentation skills
- Demonstrated ability to manage multiple projects and work calmly under pressure
- Juniper Certification and Juniper Software products is a Plus

**Preferred Qualifications:
- Juniper Hardware: M, T, MX, EX, QFX, PTX series
- At least 5+ yrs of ISP experience
- JUNOS CLI experience
- Must understand BGP and route reflector topologies
- Must be able to communicate with internal Engineering and QA Sys Test Teams
- Must be able to communicate effectively with the customer
- Unix/Linux skills a plus
- Basic scripting and automation skills in Python, Ansible, and Linux bash
- Test equipment such as Spirent, Agilent N2X, and Ixia a plus
- Network management tools such as SNMP, Syslog, etc.
- Experience with Multicast strongly preferred
- Familiarity with JUNOS Space and Other Enterprise Level Management Tools
- Juniper/Cisco/ NOKIA Multivendor Integration experience
- 3+ year experience in managing large technical account activity revolving around network products from multiple vendors
- **JNCIE or multiple JNCIE’s a strong plus