Helpdesk Ops Support Executive

3 days ago


Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Responsibilities**:
man the project mailbox

response/provide advise to users for issue raised

maintain and categorize incident logs in CRM

co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA

compile weekly/monthly statistics for reporting

**Requirement**:
**Educational Qualification**: Diploma or equivalent

**Work Experience**: 1-3 years

Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)

**Prefer Skill**: Basic Computer knowledge of Microsoft excel, word.

Best Regards

Wei Sian

IT Consultancy & Services Pte Ltd

**EA No**: 92C5311 | EA Reg No. R2199537 |



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