Helpdesk Support Specialist

**Role Responsibilities**: - Monitor mailbox for incoming support requests and inquiries. - Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact. - Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues. - Monitor and observe system alerts or out...

**Responsibilities: ** - Demonstrate excellent communication skills, both written and spoken - Receives and responds to customer problems, issues, and requests. - Ensure all incidents and service requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed in the Service Desk IT Service Management Tool - Escalate and...

Job Designation : Help Desk Support officerWork Location: 51 Kee Sun Ave, Singapore Work Days & Time: Monday to Friday (08.30 AM to 6.00 PM ), Saturday : 08.30 AM to 1.00 PM ( Work from Home )Salary: $3150 / Per monthJob Description a) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault...

**Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

Perform L1 Helpdesk Support work consisting of the following scope of work - Perform L1 investigation for problem report and provide resolution. - cRoute to L2 or other parties for issues that cannot be resolved by L1. - Coordinate with L2 and other teams for resolution. - Prepare and generate reports required for helpdesk reporting (eg. user login, number...

**Responsibilities**: - Deliver day-to-day end-user computing and desktop support services for approximately 600 PC/laptops in a Windows 7/10 operating environment. - Support Microsoft Office 365 environment, including Office 2016, Office 365 Pro Plus, Visio, Project, Teams, and Skype for Business software. - Perform Windows domain account management and...

**Job Desccription**: **Key Responsibilities**: - Provide **first-call resolution **for users calling into the public-facing hotline, offering advice and solutions to resolve their issues promptly. - Liaise with other support or product teams to escalate and resolve user requests/issues in a timely and efficient manner. - Ensure proper documentation,...

3 working days per week. - Helpdesk & I.T Desktop Support Skill required. - On The Job Training will be provided. - Good interpersonal & communication skills. - Resolving logged errors in a timely manner. - Providing I.T assistance to end user. - Ability to determine I.T needs and train end-users.

**Job Purpose**: Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. - Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems. - Providing technical...

**RESPONSIBILITIES**: The Helpdesk/IT Support Specialist is responsible in providing technical and prompt assistance to our end users, either onsite or remotely. (S)He possesses strong troubleshooting skills and ensures timely resolution to issues, technical requests and repairs and will collaborate with other IT Teams as required. The IT Support Specialist...