Helpdesk Support Specialist

2 days ago


Singapore ERP21 Pte Ltd Full time

Full Time
- Post Date: October 4, 2021 18350

As a Helpdesk Support Specialist, you will get to:

- Monitor and observe system alerts or out of the normal system behaviours.
- Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
- Perform post change system health checks to verify that the changes didn’t caused undesirable behaviours.
- Manage the life cycle of incident tickets from creation, update, escalation to closure.
- Review and verify the accuracy of operational scripts. Suggests areas of improvements.
- Job Requirements_

As a Helpdesk Support Specialist, you need to bring to the team:

- Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
- Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
- Able to follow documented work instructions and procedures.
- Good written and verbal command of written English.



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