Customer Service Team Lead

3 days ago

Singapore Surbana Jurong Private Limited Full time

The responsibilities of the Customer Service Officer/ Team Lead shall include but not limited to the following:

- To manage of day-to-day Customer Service Counter
- To guide and supervise Team Members as the team Lead.
- To plan for monthly staff roaster.
- Customer Service duties.
- Manage feedback and complains
- To coordinate with Asset on withdrawal and return of vouchers and premiums.
- Submit report at the end of each promotion.
- Submit monthly report to Finance.
- Managed to the OTH business account.
- To manage feedback and complaints.
- To handle the opening and closing of counter.
- Ensure all premiums, vouchers and assets are in order before opening and closing of counter.
- Ensure that manual forms and online forms tally every day.
- To assist in administering promotions.
- To ensure promotions stock available for daily promotions.
- To provide way finding for customers.
- To assist customers with queries relating to our stakeholders.
- To assist in lost and found of children and items.
- To assist in administering feedback.
- To assist in administering token for BBQ.
- To assist in administering social media contest.
- To submit daily report to Senior Customer Service Manager daily by 10 pm.
- Any other duties assigned

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world

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