Team Lead, Customer Service

**Role**: Customer service Team Lead **Description** - Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct...

The Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that is patronizing OTH and to work closely with the client for all the related administrative duties and the reporting of all marketing communications activities. Primary responsibilities include: Customer...

Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct performance review with CSOs - identifying areas of...

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Supports, coaches and...

As the Customer Service Lead, your ultimate goal is to coach a team, driving individuals towards their goals, and resulting in an excellent customer experience. The Customer Service Lead is responsible for mentoring Customer Experience agents and helping to improve on their KPI. You will champion the vision for our company's customer experience and help to...

Turn Your Passion for Cars into a Career with TEAM AUTOPRO!Are you passionate about cars and delivering top-notch customer service? Join our team as a Customer Service Executive and be the driving force behind exceptional customer experiences!The Position We are looking for 2x committed Customer Service Executives to join our vibrant automotive team....

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers. We are looking for...

Overview We are seeking an experienced and passionate Team Lead, Customer Support to join our APAC team at SUSE . This leadership role works closely with our Support Manager to help the team meet its goals and objectives. A strong IT background, especially with Linux, and a collaborative approach are essential. This position requires a 7:00 AM Singapore time...

**About Us**: **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...