Customer Service Team lead
16 hours ago
Overview Job Title : Customer Service Manager Location : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)Working Days & Hours : Monday to Friday, 8am to 5pm Basic Salary : $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)Requirements Bachelor's Degree in Business Administration, Management Studies, or a related field. At least 2 years in Customer Service Supervisory role. Responsibilities Leadership of Customer Service Team Lead, coach and mentor the customer service team to deliver exceptional service standards. Oversee team members' capability in managing sales leads effectively. Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures. Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations. Maintain an organized and efficient filing and database system for customer records and service documentation. Lead digital transformation efforts related to new systems or software. Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building. Achievement of Management Objectives Prepare and generate monthly performance and operational reports. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives. Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture. Provide insights into customer trends, operational challenges, and improvement opportunities. Collaboration with Business Development Team Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements. Provide support in data analysis and insights related to customer satisfaction and sales performance. Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information. Cross-Departmental Coordination Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction. Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations. Samuel Siaw The Supreme HR Advisory Pte Ltd EA No: 14C7279Reg No: R #J-18808-Ljbffr
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Customer Service Team Lead
17 hours ago
Singapore The Supreme HR Advisory Pte Ltd Full timeDescription Overview Job Title : Customer Service Manager Location : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work) Working Days & Hours : Monday to Friday, 8am to 5pm Basic Salary : $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply) Requirements Bachelor’s...
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Customer Service Team Lead
16 hours ago
Singapore The Supreme HR Advisory Pte Ltd Full timeDescription Overview Job Title : Customer Service Manager Location : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)Working Days & Hours : Monday to Friday, 8am to 5pm Basic Salary : $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)Requirements Bachelor's Degree in...
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Customer Service Officer
2 weeks ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
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Customer Service Team Lead
2 weeks ago
Singapore COLLABERA SEARCH PTE. LTD. Full time**Role**: Customer service Team Lead **Description** - Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct...
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Customer Service Team Lead
5 days ago
Singapore SMM PTE. LTD. Full timeThe Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that is patronizing OTH and to work closely with the client for all the related administrative duties and the reporting of all marketing communications activities. Primary responsibilities include: Customer...
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Customer Service Team Lead
2 weeks ago
Singapore SMM PTE. LTD. Full timeThe Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that is patronizing OTH and to work closely with the client for all the related administrative duties and the reporting of all marketing communications activities. Primary responsibilities include: Customer...
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Team Lead, Customer Service
4 days ago
Singapore NTUC Health Full timeCOMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...
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Customer Service Team Lead
4 days ago
Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time**About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the...
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Customer Service Team Lead
5 days ago
Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full timeAbout ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...
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Team Lead, Customer Service
3 hours ago
Singapore AMOS INTERNATIONAL (S) PTE. LTD. Full timeOversee Customer Service teams to ensure tenders, quotations, enquiries, and orders are handled to customer satisfaction. - Monitor, manage and distribute the team’s workload (tenders, quotations, enquires and service orders) evenly to ensure a timely response for all customers and clients. - Actively participate in the Weekly Customer Service Team...
