Servicenow Specialist
1 week ago
**Key Responsibilities**:
- ServiceNow Implementation:
- Implement scalable ServiceNow solutions that align with digital transformation goals.
- Customize and extend the platform to enhance efficiency, automation, and user experience.
- Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
- IT Service Management (ITSM) and IT Operations Management (ITOM):
- Enhance operational visibility, event management, and orchestration to streamline IT operations.
- Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
- Customer Service Management (CSM):
- Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
- Integrate CSM with other ServiceNow modules to create a unified customer service approach.
**Job Requirements**:
- ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
- Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
- Proficiency in ServiceNow development and CI/CD practices.
**About Cognizant
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