Junior Servicenow Automation Specialist

2 weeks ago

Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time

**Join Us as a Junior ServiceNow Automation Specialist**

We're looking for a talented and enthusiastic individual to join our team as a ServiceNow Automation Specialist with a focus on ITSM modules. In this role, you'll play a key part in customizing, configuring, and managing our ServiceNow platform to optimize our IT service delivery and support our business processes.

**What You'll be Doing**:

- Configure, Administer and Support existing ServiceNow instances to enforce best practices and system ease-of-use and dependability.
- Daily Monitoring the incidents and Resolve incidents and requests within set SLAs.
- Manage User accounts, groups, and access controls.
- Configure and maintain ITSM modules, including Incident Management, Problem Management, Change Management, and Request Management.
- Create custom workflows and automations to improve efficiency.
- Monitor system performance and troubleshoot issues.
- Implement updates and upgrades.
- Write basic scripts and workflows using ServiceNow scripting languages (GlideRecord, GlideAjax).
- Design and develop user-friendly service catalog forms using ServiceNow platform capabilities.
- Define fulfillment workflows and approval processes for catalog items.
- Integrate ServiceNow with other platforms and systems.
- Generate reports and dashboards to track key performance indicators (KPIs).
- Analyze data to identify trends and opportunities for improvement.
- Work closely with IT teams, business units, and stakeholders to understand their needs and translate them into ServiceNow solutions.
- Provide ongoing support and training to users on ServiceNow functionalities.
- Participate in continuous improvement initiatives for the ITSM platform.
- Strong understanding of ITIL principles and best practices.
- Ability to work independently and manage multiple tasks.
- Continuous learning mindset and enthusiasm for new technologiesRepresent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

**What We’re Looking For**:

- Bachelor’s degree in a related field (IT, etc.) from an accredited university.
- **5 years of ServiceNow related work experience**:

- Excellent problem-solving skills and service orientation
- Very strong communication skills and experience communicating to diverse internal and external stakeholders.
- Strong customer focus
- Strong customer focus Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

If you're ready to jump into a role where you can make an impact from day one and grow your skills in a future-proof field - we’d love to hear from you

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