Servicenow Itsm Specialist

1 week ago

Singapore ZENTACT SYSTEMS PTE. LTD. Full time

Position: Servicenow ITSM Specialist

Location - Singapore

Duration: 12 Months ( renewable)

**Job description**:
Experience in ServiceNow - 4 to 7 years
Experience in OPS & ITSMPrimary Skills: Service Now ITSM, Experience in System / Application operations, ServiceNow platform

**Key Responsibilities and Activities**:
1. Operations Support
- Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,..
- Ensure proper Platform Administration and admin requests OLA fulfillment.
- Assist in troubleshooting issues and errors within the ServiceNow platform.
- Weekly report to our Global Operation Group leader.

2. Contribution to SRE (Site Reliability Engineering) activities:

- Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
- Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

3. Project involvement
- Actively participate in ServiceNow implementation and integration projects.
- Contribute to the testing and quality assurance processing during project rollouts.

4. Training
- Conduct regular training sessions for employees and contractors.
- Maintaining knowledge base articles for end users.

5. RampUp:

- Ramp Up Knowledge in ServiceNow Platform technology

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