Business Analyst
2 weeks ago
Position Overview The Business Analyst (ITSM/ITOM – ServiceNow) will act as the key liaison between business stakeholders, IT operations, and the ServiceNow development team. This role involves analyzing business requirements, optimizing IT service management (ITSM) and IT operations management (ITOM) processes, and ensuring the effective delivery and continuous improvement of ServiceNow solutions to enhance operational efficiency and service delivery. Key Responsibilities Requirements Analysis: Gather, document, and translate business and technical requirements related to ITSM and ITOM processes into functional specifications for ServiceNow solutions. Process Optimization: Assess current IT service delivery and operations workflows; recommend and implement improvements leveraging ServiceNow best practices. Stakeholder Engagement: Collaborate with cross-functional teams including IT operations, infrastructure, and business units to ensure solutions meet organizational goals. ServiceNow Configuration Support: Work with developers and platform administrators to design, test, and implement new ServiceNow modules and enhancements. Data & Reporting: Develop dashboards and reports to support performance metrics, SLAs, and continuous service improvement initiatives. Testing & Validation: Support UAT and system testing to validate ServiceNow functionalities and ensure alignment with business needs. Change Management: Assist in creating documentation, training materials, and communication plans to support adoption of new processes and ServiceNow features. Qualifications Bachelor's degree in Information Technology, Business Administration, or related field. 3–5 years of experience as a Business Analyst in ITSM/ITOM environments. Strong understanding of ITIL framework and service management processes (Incident, Problem, Change, CMDB, Discovery, Event Management). Hands‐on experience with ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Event Management). Ability to translate technical details into business language and vice versa. Excellent analytical, communication, and stakeholder management skills. Preferred Skills ServiceNow Certified System Administrator (CSA) or ITSM/ITOM certifications. Experience with automation, workflow design, and data integration on the ServiceNow platform. Familiarity with Agile delivery methodologies. #J-18808-Ljbffr
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Business Analyst
4 days ago
Singapore i2s Business Solutions Pte Ltd Full timeWE are looking for BUSINESS ANALYST for Singapore location. Technical Requirements An essential part of this role is working with a wider team on projects relating to carbon reporting, compliance and low carbon roadmaps. - Carbon appraisals including estimating carbon intensities - Carbon management including facilitation and advise on carbon abatement...
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Business Analyst
8 hours ago
Singapore 3 CUBED BUSINESS CONSULTING PTE. LTD. Full time**Job Requirement**: - Knowledge of Banking Payment Systems and/or Banking Domain. - Knowledge of ISO 20022 and SWIFT formats, payment schemes. - To undertake business analyst roles covering SDLC phases (requirements, specifications, test cases, and implementation) using AGILE methodology of delivery - Liaising with business teams, colleagues, third party...
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Singapore Novel Sunkris Business Solutions Pte Ltd Full timeJob Description Job Purpose: As a member of the Regional Business Transformation and Divestiture team, the key objective of this role is support the Entitlements review workstream and other Analysis and further deep-dives. These require close coordination and driving projects with various regional and country functions - and in some cases, global teams to...
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Business Analyst
19 hours ago
Singapore AvePoint Full timeOverview AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division. What will you be doing?The Business Analyst analyzes business processes and applicable automated systems, and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities,...
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Business Analyst
2 weeks ago
Singapore Oracle Corporation Full timeBusiness Analyst – Oracle Apply to the Business Analyst role at Oracle Key Responsibilities Assist in gathering and documenting business requirements for
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Business Analyst
2 weeks ago
Singapore Selby Jennings Full timeOur client is a leading global Asset Management firm with a strong presence in Singapore. They are looking for a Business Analyst to join their team in Singapore to cover strategic projects. Responsibilities of Business Analyst: Provide business and project support to senior leadership and key teams. Coordinate across departments and regions to ensure smooth...
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Data Analyst
2 weeks ago
Singapore International Business Consulting Full timeJoin to apply for the Data Analyst role at International Business Consulting International Business Consulting provided pay range This range is provided by International Business Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About The Company FUKU AI is a leading technology...
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Business Analyst
4 days ago
Singapore Datasearch Consulting Full timeCompetitive package and benefits- Full-time / Singapore- Business Analyst / Consulting- Singapore **Summary**: - A global financial technology vendor specialize in high-demand financial solutions - Opportunity to grow and learn on the latest technologies in the fintech space - Amazing compensation package and benefits A global financial technology vendor...
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Business Analyst
2 weeks ago
Singapore Trinity Consulting Services Full timeJoin to apply for the Business Analyst role at Trinity Consulting Services 1 day ago Be among the first 25 applicants Bachelors or higher degree preferably in business or Computer Science IT At least 6-8 years working as a Business Analyst in banking domain Possess strong business & technical subject matter knowledge Understanding of multi-asset class...
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Business Analyst
2 weeks ago
Singapore Epergne Solutions Full timeJoin to apply for the Business Analyst role at Epergne Solutions Get AI-powered advice on this job and more exclusive features. Gather, analyze, and document business requirements from stakeholders. Translate business needs into functional and technical specifications . Support solution design, testing, and user acceptance activities. Collaborate with...