Product Specialist
16 hours ago
As a Product Specialist at ATS TRANSLATION, you play a key role in ensuring our products meet and exceed customer expectations. Your primary responsibility is to have a deep understanding of our products, stay informed about industry trends, and effectively communicate product features and benefits to customers. You will collaborate with various teams to contribute to product development, provide technical support, and assist in the creation of marketing materials.
**Key Responsibilities**:
**Product Knowledge**:Develop a comprehensive understanding of our products, including features, functionality, and benefits.
- Stay up-to-date on industry trends and competitors' products to maintain a competitive edge.
**Customer Interaction**:Engage with customers to understand their needs, answer inquiries, and provide product information.
- Conduct product demonstrations to showcase key features and benefits.
**Support and Training**:Assist in creating training materials for internal teams and customers.
- Provide training sessions to ensure that internal teams are well-versed in product knowledge.
**Collaboration**:Work closely with the product development team to communicate customer feedback and contribute to product improvement.
- Collaborate with the marketing team to create product-related content, including -brochures, manuals, and online resources.
**Technical Assistance**:Provide technical support to customers, addressing inquiries and troubleshooting issues.
- Collaborate with the technical support team to resolve complex technical problems.
**Market Analysis**:Conduct market research to identify potential product improvements or new features.
- Analyze customer feedback to provide insights for product development and enhancement.
**Job Types**: Part-time, Freelance
**Salary**: $2,500.00 - $3,500.00 per month
Expected hours: 20 - 30 per week
**Benefits**:
- Flexible schedule
- Professional development
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: Remote
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