Institutional Operations Specialist

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

Ready to #LiveCrypto? Who you are:

- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Team/ Role Paragraph: The Specialist, CDE & INTX, will be a member of a 24/7 Market Operation team supporting 2 Exchanges. The Specialist will be expected to work independently to troubleshoot a wide variety of issues impacting the exchanges and our clients. More complex issues will require the analyst to engage cross-functional Coinbase teams to effectively resolve the issue(s). This role will also require the Specialist to engage in deployment testing, ensuring that our deployments will not adversely affect our production environments.

What you’ll be doing (ie. job duties):

- Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity
- Supply front line support for internal and external investigations related to the operations of our exchange
- Coordinate with product and development teams to launch new products and implement updates to our platform
- Assist with onboarding and ongoing support of clients and vendors
- Work cross functionally with different teams, such as client services, product design, development, etc.
- Strategize areas of improvement that align with business objectives and growth
- APAC trading hours shift coverage

What we look for in you (ie. job requirements):

- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
- 1+ years of experience working with financial markets and/or in a technical operations role
- Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.
- Remain informed with current market events and industry trends
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
- Ability to learn, document, and improve operational processes as we build out our platform
- Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization
- Working product and operational knowledge of listed futures or options with a responsive approach to work

Nice to haves:

- Understanding of network protocols
- Understanding of FIX protocol
- Knowledge of databases and SQL
- Customer support experience in a high stress, fast-paced environment
- Proficiency with CRM tools such as Salesforce and JIRA

P55950

**Commitment to Equal Opportunity**:
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, pleas