Community Support Specialist

1 day ago

Remote, Singapore Bandlab Technologies Full time

**Description**:
As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world. This position reports to the Community Lead.

**Key Responsibilities**:

- Community engagement, moderation, and support
- Provide technical expertise and solutions via Zendesk for BandLab Technologies brands
- Troubleshooting issues reported by users involving BandLab products
- Drive BandLab digital ecosystem through feedback with the development team
- Identifying support systems and processes to help users better help themselves
- Support general Marketing activities and initiatives
- Be an evangelist for BandLab around the world
- Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

**Skills, Knowledge and Expertise**:

- Proficiency in English, both written and spoken
- Musician with knowledge and experience in professional music production
- General technical understanding of BandLab, Cakewalk and other products
- Deep, well-demonstrated experience in online community building and social outreach
- Strategic thinker with strong leadership, management, and communication skills
- Able to make critical decisions under time constraints and a full workload
- Able to work on weekends
- Able to travel as needed
- Ability to take on new roles, assignments and responsibilities as needed
- Strong writer with positive and personable communication skills

**Location**:
**Mexico or LATAM** (Latin America).

**About BandLab Technologies**:
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company’s mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 60 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.

Diversity and Inclusion:
BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.

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