Client Support Specialist

2 weeks ago


Remote, Singapore ChartVPS Technologies Full time

**Job Overview**
Hey, fearless techies ChartVPS is on the lookout for a dynamic Client Support Specialist who knows how to troubleshoot complex technical problems and think creatively in an environment that bridges the gap between finance and technology. We’re not your average hosting company - we power the trading platforms of the future. At ChartVPS, customer support isn’t just about answering questions - it’s about enhancing customer satisfaction, and driving real impact. If you’re excited about fintech, hosting tech, and love thinking outside the box, we want you on our team

**Compensation & Benefits**
- Salary: industry average for your geographic region **+10-20%** (commensurate with your experience)
- Raises: annual salary increase of inflation **+1-5%** (commensurate with performance)
- Bonuses: monthly paycheque top-ups reflecting company and personal performance
- Wellness benefits: monthly medical insurance allowance
- Generous time off: enjoy **12** paid days of vacation per year and **10** flexible holidays
- Professional development: access to our **extensive** **library of trading resources**:

- Full-time contract**:40 hours per week** and a schedule that can often adapt to fit your personal needs

**What You'll Do**
- Provide the human touch our acclaimed support is known for by engaging with customers via web chat, phone calls, and support tickets.
- Effectively juggle competing priorities such as customer queries, order fulfillment, issue troubleshooting, and other internal tasks.
- Craft a variety of client support tools such as Helpdesk guides or YouTube tutorials, to align them with the constantly changing landscape of trading.
- Collaborate with a diverse team across the globe to efficiently troubleshoot complex technical problems.

**Who You Are**
- You’ve got excellent command of English, both written and verbal, and a knack for communicating in a genuine and personable way.
- You like to understand how things work, particularly when it comes to tech.
- You’re a pro at multi-tasking and balancing competing priorities.
- You’re adaptable and thrive in a fast-paced work environment where every shift is different.
- You’re known for approaching complex technical problems in an analytical and structured manner.
- You’re comfortable interacting with customers from many different backgrounds, from newbie traders to savvy professionals.
- You’re located somewhere in Singapore. Also open to the Philippines, Australia, & New Zealand.

**Nice-to-Haves**
- You’re either experienced in or excited by the worlds of finance, fintech, hosting, or trading.
- Prior client support experience for tech and/or finance brands.
- An understanding of virtual private servers and financial hosting technologies.
- Trading know-how, including experience with algorithmic trading or trading platforms (we love a quick learner too).
- A sense of humour and an appreciation for keeping things lively.

**Why ChartVPS**
- Remote-first and flexible—we trust you to work where you thrive.
- Work alongside a friendly, driven team that’s reshaping how professionals trade.
- Room to grow, share ideas, and directly influence the company.
- Be a part of a company that genuinely wants to do some good in the world.

Pay: $40,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you located in Singapore, the Philippines, Australia, or New Zealand?

**Language**:

- English (required)

Work Location: Remote

Expected Start Date: 01/09/2025


  • Support Specialist

    6 days ago


    Remote, Singapore Amthal Fire & Security Full time

    **Role**: Support Specialist - Maintenance Planner - **Location: Hybrid - Home (&/OR) Office, St Albans, Hertfordshire, AL1 4TA** At Amthal, we aim to invest and empower you to continue our mission - of being the nation’s trusted commercial fire and security partner whilst - maintaining our friendly and supportive culture. - Join our team where your...


  • Remote, Singapore That's Infotech Pte Ltd Full time

    Job Category: Maintenance, Systems - Job Type: Contract, Full Time, Remote **Job** Description**: We are looking for a solution-focused desktop support specialist to provide our employees with hands-on, systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also...


  • Remote, Singapore Bandlab Technologies Full time

    **Description**: As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world. This position reports to the Community Lead. **Key Responsibilities**: - Community engagement, moderation, and support - Provide technical expertise and solutions via Zendesk...


  • Remote, Singapore Workable Full time

    Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 27,000 teams around the world use Workable to do exactly that. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we...


  • Remote, Singapore Kaltura Full time

    **This is us** Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to...


  • Remote, Singapore DN & Associates Executive Search Full time

    **Clinical Service Specialist** Our client is a global medical device company and leader in new product development and medical education. They are pioneers in their speciality and every year, develop over a thousand innovative and specialised surgical products. Their mission is simple; to better the lives of the millions of patients using their products...


  • Remote, Singapore Kapsys Pte. Ltd. Full time

    Are you a highly motivated Lead Generation Specialist, who wants to join our high-performance and mission-driven culture? Kapsys is seeking for you to help us build a brighter tomorrow! As a Lead Generation Specialist, you will be responsible for identifying and nurturing potential clients who are interested **in Salesforce services.** Your primary focus...


  • Remote, Singapore FieldCore Full time

    Role Summary/Purpose The Project Coordination Specialist is a key member of our Event Management Team. This role provides support on multiple projects (Outages) for our clients, by contributing to the setting up, monitoring, and closing out of projects with the team. This fast-paced role will see you interfacing with internal and external clients,...


  • Remote, Singapore Kpler Full time

    At Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform. Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients. Your...


  • Remote, Singapore Callnovo Full time

    Our growing restaurant enterprise client is seeking an experienced and motivated Outbound Research Specialist to join our team. The Outbound Research Specialist will be responsible for making outbound calls to gather data on customer preferences, dining habits, and overall satisfaction with our restaurant offerings. **Responsibilities**: - Conduct outbound...