Community Specialist

5 days ago

Remote, Singapore MYPOCKET FUNDS PTE. LTD. Full time

**Company Introduction**: MPFunds is a funded trader programme that is uniquely positioned in the Asian market. It provides trading tools and knowledge required for individuals to trade from the comfort of their homes. As Asia’s first and leading funded trader programme, MPFunds is uniquely positioned to open doors for passionate yet undercapitalised individuals like yourself to create an independent and consistent source of pocket income through trading

**Roles & Responsibilities**:
**Trader Assistance**:

- Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.

**Community Interaction**:

- Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.

**Information Dissemination**:

- Keep traders informed about program updates, market trends, and relevant news, enabling them to make informed trading decisions.

**Conflict Resolution**:

- Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.

**Feedback Collection**:

- Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.

**Program Rules Compliance**:

- Ensure traders are aware of and follow program rules and guidelines, fostering a respectful and harmonious trading community.

**Event Coordination**:

- Plan and coordinate online events, webinars, or discussions related to trading and market analysis to encourage trader participation.

**Performance Tracking**:

- Maintain records of trader performance and activity for reference and assistance when addressing queries.

**Risk Management Guidance**:

- Offer information and guidance on risk management practices to assist traders in protecting their capital.

**Market Insights**:

- Stay updated on market trends and share relevant insights and analysis with traders.

**Community Rules and Etiquette**:

- Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.

**Reporting**:

- Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.

**Job Requirements**
- At least 1 year in a customer support
- Hands-on experience in customer support
- Have knowledge on Funded Trader Programme and Forex Trading
- Excellent communication skills
- Familiarity with Funded Trader Programme requirements and Trading Objectives
- Analytical and prioritisation skills
- High EQ to handle and resolve during customer support.

**Job Types**: Temporary, Contract, Full-time, Internship
Contract length: 6 months

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: Remote

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