
Call Center Agent
14 hours ago
Job description
**Fresh Grads are welcome to apply**
**Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance )
**Work Location**: **Jurong East/Changi Business Park**
**Salary : Up to S$3800 **depends on experience**
**Shift work required - Morning and Night Shifts**
**Requirements**:
- Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
Preferably with prior customer service experience in a call center environment will be an advantage but not mandatory
**Requirements**:
- Min GCE 'O' Level
- No experience is required for this role.
- Demonstrates good communication skills
- 5 days’ work week
**Job Types**: Full-time, Contract
**Salary**: $2,600.00 - $3,800.00 per month
Schedule:
- Day shift
- Night shift
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