Command Center Executive

2 weeks ago


Jurong East, Singapore AGS INTEGRATION PTE. LTD. Full time $40,000 - $60,000 per year

Job Description

Manpower Deployment & Scheduling – Assign officers for day and night shifts, track attendance, and check leave records.

Recruitment & Offer Management – Post job advertisements, source candidates, and assist in hiring processes.

Customer Service & Issue Resolution – Handle customer queries, complaints, and provide timely solutions. Record and keep track customer feedback and daily reporting.

Call Handling & Registration – Manage inbound and outbound calls, including recording.

Operational and Service Reporting – Provide routine and ad-hoc service reports and monitor service performance. Identify and escalate operational abnormalities to the technical team.

Documentation & Data Management – Maintain accurate attendance, leave applications, and daily reports. Check daily report for system enhancement.

Basic Troubleshooting & User Assistance– Support users with system sign-ups and provide guidance on system-related issues.

What We're Looking For

Diploma or Degree in Administration, HR, or a related field

Experience in manpower deployment & shift scheduling is an advantage

Strong communication skills in English (both written & spoken)

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Excellent problem-solving & multitasking abilities

A team player with a proactive attitude

Willing to work 12-hour shifts, 6 days a week



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