Ticketing Manager

3 days ago

Central Singapore PANGDEMONIUM THEATRE COMPANY LTD. Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,500 - $4,000 Per Month**Date Posted**
- 15 hours agoAdditional Details

**Job ID**
- 119804**Job Views**
- 1Roles & Responsibilities

**The Company**

Pangdemonium is a proudly Singaporean not-for-profit theatre company with a mission to tell stories on the stage that are challenging, inspiring, relevant, accessible and above all, of the highest artistic, entertainment and production value, in a league with the very best of theatre internationally.

Our business team works out of a combined office and rehearsal space, in a dynamic project-based atmosphere. Communication, responsibility, and achievement are highly valued in equal measure with empathy, support, and an excellent sense of humour. We are boldly proud of our reputation for changing lives.

**The Position**

You will manage ticketing services for our Season Ticket holders as well as interface with our third-party ticketing service provider to ensure quality outcomes for all our patrons. You will be a key contributor to our mission to create a flawless theatre going experience for our valued audiences - our donors, sponsors, Season Ticket holders and the general public. The position will report directly to the General Manager. However, you will interface with the Fundraising & Engagement Manager for the handover process, training and orientation.

**Key Responsibilities**
- Manage ticketing services for all company productions, workshops, and fundraisers.
- Manage records and bookings for Season Ticket holders. Coordinate with Fundraising & Engagement Manager to fulfil ticket allocations for individual donors, corporate and foundation donors, sponsors and group sales.
- Develop patron communication plans and membership service strategies. Answer questions and resolve patron issues effectively balancing the constraints of the company with the satisfaction of the patron.
- Liaise with IMDA on production licensing matters.
- Solicit school sales and interface with Tote Board for financial support to schools.
- Partner with the Fundraising & Engagement Manager to manage and execute group sales and bookings.
- Collaborate with outside vendors and Marketing to launch our annual Season Ticket sales, maximize ongoing ticket sales revenue, and ensure an effective ticketing function.
- Manage Front of House activities for all productions, including recruiting FOH volunteers.
- Coordinate with Venue Managers on logístical and operational requirements during productions and special events.
- Supervise biannual rotation of Arts Business Management interns from Ngee Ann Polytechnic.

**Requirements**:

- Previous ticketing experience
- A diploma in a business, arts management, or a related field
- Excellent customer service skills including conflict resolution
- Demonstrated ability to meet deadlines, juggle multiple priorities, and thrive in a fast-paced environment
- Excellent communication and interpersonal skills
- Keen attention to detail
- Strong proficiency in Microsoft Office and other relevant software, particularly Excel or database experience

Tags

ticketing

manager

  • Ticketing Executive

    1 day ago

    Singapore SINGAPORE BALLET LIMITED Full time

    **About Us** Singapore Ballet (formerly Singapore Dance Theatre) is Singapore’s premier professional dance company, known for its high standards of artistry and rich performances. It stages six seasons and runs several outreach events to engage new audiences, playing a pivotal role in the cultural landscape of our nation. We are looking for a passionate...

  • Ticket Collector

    1 week ago

    Singapore ACTIVE HR MANAGEMENT PTE. LTD. Full time $20,000 - $30,000 per year

    Ticket Collector Working Hours:6:30am-2:30pm or 2pm-10pm, select a fixed time slot,6 days a weekRotating shifts, 4 days off per monthLocation: WoodlandsResponsibilitiesTicket Verification: Check if passengers have a valid ticket for their journey or entry.Passenger Assistance: Address customer inquiries, resolve ticketing issues, and assist with seating or...

  • Ticketing Host/lead Ticketing Host

    5 days ago

    Singapore MOUNT FABER LEISURE GROUP PTE. LTD. Full time

    **Job Description**: We are looking for a passionate sales - and guest-oriented individual to perform daily ticketing operations and provide quality guest services to our Sentosa guests. **Duties and Responsibilities** - Ticket Sales - in-charge of daily ticketing operations, Sentosa-owned/managed attractions and southern islands. Ensure adherence to cash...

  • Project Manager

    2 weeks ago

    Singapore IMBA GLOBAL PTE. LTD. Full time

    Overview At IMBA, we create extraordinary cultural and experiential attractions that bring people, ideas, and stories together. As we gear up for launch, we are seeking a Project Manager (Ticketing & Operations) to oversee end‐to‐end operational readiness — from system setup and vendor coordination to day‐to‐day front‐of‐house (FOH) management...

  • Ticketing Officer cum Checker

    1 week ago

    Central Region, Singapore StarMart Express Air Asia Liner Pte Ltd Full time $30,000 - $45,000 per year

    About the role StarMart Express Air Asia Liner Pte Ltd is seeking a Ticketing Officer cum Checker to join our customer service team in the Central Region. This full-time position will involve managing bookings and ticketing for our customers.What you'll be doingHandling incoming calls and emails from customers to process ticket bookings and...

  • Hospitality & Ticketing Coordinator

    3 days ago

    Singapore Collective Minds Full time

    The Hospitality & Ticketing Coordinator is the central hub for all ticketing operations. You will be responsible for the end-to-end management of the ticketing process for our music events, from initial setup to final reconciliation. This role requires a meticulous and tech-savvy individual who can expertly manage our ticketing platforms, foster strong...

  • Operation Executive

    1 week ago

    Singapore Marina Bay Sands Full time

    Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events. Structured into two synergistic...

  • Retail & Ticketing Host

    1 week ago

    Singapore SKYLINE LUGE SINGAPORE COMPANY PTE. LTD. Full time

    **Purpose**: To ensure effective and accurate management of ticketing services and retail area, maintaining highest level of customer care at all times. The Ticketing and Retail Host works in rotation and will at anyone point be responsible for the following function. **Description of Job**: **1. The Retail & Ticketing Host is responsible for delivering...

  • Hospitality & Ticketing Coordinator

    7 days ago

    Singapore Collective Minds Inc Full time $60,000 - $120,000 per year

    The Hospitality & Ticketing Coordinator is the central hub for all ticketing operations. You will be responsible for the end-to-end management of the ticketing process for our music events, from initial setup to final reconciliation. This role requires a meticulous and tech-savvy individual who can expertly manage our ticketing platforms, foster strong...

  • Executive, Ticketing

    3 days ago

    Singapore SINGAPORE GP PTE. LTD. Full time

    Race promoter Singapore GP Pte Ltd is seeking a dynamic individual to fill the position of Executive, Ticketing & Accreditation for the Formula 1 Singapore Grand Prix. You will support the Ticketing & Accreditation Team by managing in-house ticketing operations, provide sales and logistics support for ticket orders from corporate groups, VIP clients, and...