Ticket Collector

Ticket Collector

Working Hours:6:30am-2:30pm or 2pm-10pm, select a fixed time slot,

6 days a week

Rotating shifts, 4 days off per month

Location: Woodlands

Responsibilities

• Ticket Verification: Check if passengers have a valid ticket for their journey or entry.
• Passenger Assistance: Address customer inquiries, resolve ticketing issues, and assist with seating or other travel-related problems.
• Safety and Security: Ensure passengers are safe, enforce rules and regulations, and report any security concerns or restricted items to authorities.
• Fare Collection & Dispute Resolution: Handle passengers who do not have the correct fare, explaining consequences and offering solutions such as purchasing a new ticket.
• Record Keeping: May involve preparing charge sheets, managing ticket inventory, or other administrative tasks related to ticketing and operations.
• Customer Service: Ability to provide friendly, courteous, and helpful service to a diverse range of people.
• Communication Skills: Clearly and politely communicate with passengers, colleagues, and authorities.
• Conflict Resolution: Address and resolve issues, such as fare disputes, calmly and effectively.
• Attention to Detail: Accurately check tickets and ensure compliance with regulations.
• Observational Skills: Notice any security issues or violations of rules and regulations.