Ticketing Officer cum Checker

1 week ago

Central Region, Singapore StarMart Express Air Asia Liner Pte Ltd Full time $30,000 - $45,000 per year

About the role

StarMart Express Air Asia Liner Pte Ltd is seeking a Ticketing Officer cum Checker to join our customer service team in the Central Region. This full-time position will involve managing bookings and ticketing for our customers.

What you'll be doing

  • Handling incoming calls and emails from customers to process ticket bookings and enquiries
  • Checking and verifying customer information and booking details for accuracy
  • Issuing and processing tickets, invoices and other documentation
  • Providing timely updates and information to customers throughout the booking process
  • Resolving customer queries and complaints in a professional and courteous manner
  • Other ad-hoc duties as assigned

What we're looking for

  • Previous experience in a customer service or call center environment, preferably within the travel or transportation industry
  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  • Strong attention to detail and accuracy in data entry and record-keeping
  • Proficient in the use of relevant booking and ticketing systems
  • Ability to work effectively in a fast-paced, high-volume environment
  • A passion for delivering a positive customer experience

About us

StarMart Express Air Asia Liner Pte Ltd' is a leading provider of transportation and logistics services in the Central Region. With a strong focus on customer satisfaction, we pride ourselves on delivering reliable and efficient services to our diverse client base. As a growing company, we are committed to investing in our people and creating a supportive work environment where our employees can thrive.

If you are passionate about customer service and ready to join a dynamic team, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.

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