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Reservation & Ticketing Officer

2 weeks ago

Central Region, Singapore ASIANA AIRLINES, INC. Full time $40,000 - $60,000 per year

Responsibilities:

-Promptly and professionally handle inbound calls and emails for general enquiries.

(i.e  handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)

-Handle B2B and B2C cases

-Handle day-to-day problem resolution, escalating to higher levels as required.

-Handle all international and domestic ticketing queries

-Candidate must have a positive approach towards the clients and have tendency to mature the leads to confirmed bookings.

Requirements:

-A bachelor's degree or equivalent

-Preferred experience in travel industry

-Knowledge of Global Distribution Systems (GDS) like Galileo, Altea Amadeus or Sabre.

-Good interpersonal skill

-Good customer service focus on internal and external customers

-Good team player, able to work cohesively within immediate team and other department

-Singaporeans or Permanent Resident only

  • 01 year contract .