Ticketing Executive

**About Us**

Singapore Ballet (formerly Singapore Dance Theatre) is Singapore’s premier professional dance company, known for its high standards of artistry and rich performances. It stages six seasons and runs several outreach events to engage new audiences, playing a pivotal role in the cultural landscape of our nation. We are looking for a passionate individual who believes in the mission of the Singapore Ballet and possesses strong organisation skills to oversee and manage the ticketing function of the company.

**Job Summary**

The Ticketing Executive will be responsible for managing ticket sales and customer service for all performances, events, and programs at Singapore Ballet. The Ticketing Executive will work closely with the company’s appointed ticketing agent and other members of the company to ensure smooth and efficient ticketing operations and a positive experience for patrons. As part of the marketing team, you will also support marketing-related tasks such as updated event listings, assisting with promotional campaigns, and ensuring a seamless patron experience from purchase to performance.

Job Scope

**Ticketing**
- Manage the opening and closing procedures of each production with Singapore Ballet’s appointed ticketing agent
- Develop ticketing tiers and special promotion to drive ticket sales and audience engagement
- Manage ticket sales including donor redemptions, priority and group bookings, ensuring accuracy and efficiency in processing orders through online platforms, in-person, and over the phone.
- Process refunds, exchanges, and other ticketing transactions in accordance with company policies.
- Monitor and manage ticket inventory, including tracking sales and availability.
- Ensure all ticketing data is accurately recorded and updated in the database.
- Handle customer enquiries on ticketing
- Maintain accurate and up-to-date records of all ticketing activities and financial transactions.

**Front-of-House (FOH) Management**
- Oversee merchandise sales during events, ensuring smooth transactions and inventory tracking.
- Handle customer service matters including ticket collection, refunds, and general enquiries.
- Assist with the setup and teardown of front-of-house areas before and after each production.

**Others**
- Provide support at the Customer Service Desk by attending to phone and walk-in enquiries in the absence of Customer Service Officers.
- Undertake special duties as assigned by the Company Manager or Marketing Manager, aligned with the business objectives of Singapore Ballet.

Working Hours:

- 5-day work week: Mon - Fri 9am - 6pm
- During production days: 1pm - 10pm

Reports to: Marketing Manager

**Requirements**:
**Technical Proficiency**

Skilled in Microsoft Office Suite, including Excel (for data tracking and reporting), Word (for documentation), Outlook (for communications), and Teams (for collaboration).

Familiar with ticketing platforms or database system is an advantage.

**Attention to Detail & Work Ethic**

Demonstrates impeccable attention to detail, especially in managing ticketing data, customer records, and show logistics. Maintains a high level of professionalism and integrity in all tasks.

**Communication Skills**

Strong written and verbal communication skills, with the ability to liaise effectively with internal teams, external vendors (e.g., ticketing agents), and patrons.

**Arts Enthusiasm**

A genuine passion for the performing arts and dance, with an understanding of the audience experience and the cultural significance of live productions.

**Creativity & Initiative**

A creative thinker who can contribute to promotional strategies and ticketing campaigns. Proactive in problem-solving and a collaborative team player.

**Operational Readiness**

Able to manage multiple productions annually, including coordinating ticketing logistics, front-of-house operations, and customer service for at least six shows per year.

**Availability**

Immediate availability is preferred to support upcoming productions and ticketing cycles.