Executive, Ticketing

**PURPOSE**

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At KASM, we value you and believe everyone plays an important role in the success of the Singapore Sports Hub. You will be part of a dynamic team to ensure venues in the Sports Hub are logístically ready to host a wide spectrum of sports, entertainment and lifestyle events.

**ROLES &**

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**RESPONSIBILITIES**

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You will be a team member supporting the team, the responsibilities/accountabilities include:

- Act as primary liaison for all events regarding seats & tickets matters
- Liaise with sales, venues, ticket agents and other stakeholders to advise and manage ticketing for all events
- Liaise with ticketing agent and venue management to facilitate pre-event planning and ticketing setup
- Prepare events for pre & on-sale by confirming and configuring event details including manifests, seating plans, price structures, marketing partners, ticket agents and other ticket holds and allocations, etc
- Ensure efficiency of all booking processes, including successful integration with the website. Check event configuration, ticket pricing, discounts, and conduct website tests to ensure accuracy and seamless customer journey
- Manage the Box Office with TSP to ensure the box office team and any other relevant departments are operating with high customer service standards
- Understand the intricacies and time restrictions for each event
- Oversee the CRM (customer relationship management) systems
- Manage relationships with third-party ticket agents and other places where tickets may be sold
- Analyse finance and sales reports data submitted by TSP Ensure the consistent and accurate reporting of Daily Sales, liaising with the Finance department and resolving discrepancies as required**Support Major Event team**
- Develop sales and ticketing strategies to maximise revenue
- Work with the Marketing and Event teams to develop ticketing, pricing policy and strategy for Major Events
- Prepare RFP (request for proposals) if need be, to appoint TSP for the event
- Manage ticketing entitlements and cross functional contractual fulfilments
- Propose pricing/scaling strategy and develop creative ticketing promotions to optimize ticket sales for internal consideration and approval
- Ensure data integrity and accuracy by maintaining up to date records of event sales
- Support the team to track and analyse campaigns/activations to achieve event-based targets
- Work closely with event & marketing team to plan promotional campaigns including presale, on sale, and other ticketing promotions Use data systems to monitor audience responses to ticketing sales**Administration**
- Maintain good working relationships with all TSP
- Participate in departmental and company meetings Respond to event ticketing related inquiries in a timely and professional mannerAs a Team Member, you will assist to operationalise the above responsibilities, according to the value and areas of contribution you can bring to the team.

**REQUIREMENTS**

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We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community.
- Diploma/Bachelor’s degree in any field or equivalent
- Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
- Customer-centric mindset with a passion for delivering exceptional experiences
- Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
- Strong organisational skills and the ability to manage multiple projects simultaneously
- Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
- Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
- Proactive, self-motivated and keen learner with the ability to work well in a team or independently
- Adaptable to changes in a highly dynamic work environment

**APPLICATION**

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