Retail & Ticketing Host

6 days ago


Singapore SKYLINE LUGE SINGAPORE COMPANY PTE. LTD. Full time

**Purpose**:
To ensure effective and accurate management of ticketing services and retail area, maintaining highest level of customer care at all times. The Ticketing and Retail Host works in rotation and will at anyone point be responsible for the following function.

**Description of Job**:
**1. The Retail & Ticketing Host is responsible for delivering highest level of care and quality interaction with guests.**
- Adhere to Skyline Luge Service Standard Charter at all times
- Ensure the needs of the guests are given priority over all other activities.
- Pro-actively attend to guests at any point of the of their journey in the view to deliver positive interactions through 1on1 attention
- Welcome guests and check validity of ticket from guest that have purchase online
- Provide any additional information that will be deemed pertinent for the rest of their experience
- Should issue with guest arise, involve Teams Leader or Supervisor immediately

**2. The Retail & Ticketing Host is responsible for Pre-Opening/End of Day task of the ticketing and retail space**
- Perform pre-opening checks and end of day tasks as per SOP or as directed by the Duty Manager, Team Leader or Supervisor when required
- Luge merchandise displayed on the retail shelving prior to opening the site.
- Ensure all areas within Luge premises are always clean and tidy (pick up rubbish and clean bins etcas and when needed throughout the day)

**3. The Retail & Ticketing Host is responsible for ticket sales and redemption of 3rd party tickets**
- Ensure guests are providing with the correct information with regards to ticket options and packages to help them make their choice
- Advise guests of appropriate conditions of participation and Code of Conduct
- Ensure guests meet the height requirements to ride the Luge and Skyride.
- Ensure upselling opportunities are optimised
- Perform issuance of tickets timely and correctly
- Provide timely and accurate information to guests with regards to waiting time as and when it is appropriate
- Manage and operate POS system till adequately at all times
- Ensure correct product are keyed in the POS system correctly

**4. The Retail & Ticketing Host is responsible for supporting guests with Photo & Merchandise purchase**
- Support guest in accessing their entire set of photo/video
- Ensure F&B and Merchandise items are replenished throughout the day as and when its required
- Ensure upselling opportunities are optimised
- In case of incident on Luge tracks or Skyride, contact Ride Manager on duty before report to BCA. Ensure that accurate records and documentations is maintained.

**5. Others tasks the Retail & Ticketing Host is responsible for includes**:

- Ensuring guest feedback questionnaire on-site are being filled-in adequately and in large enough numbers.
- Ensuring good flow to helmets available for guests, especially at busy times.
- Ensuring the site presentation are always well maintained and litter free by changing the bins when require.



  • Singapore MOUNT FABER LEISURE GROUP PTE. LTD. Full time

    **Job Description**: We are looking for a passionate sales - and guest-oriented individual to perform daily ticketing operations and provide quality guest services to our Sentosa guests. **Duties and Responsibilities** - Ticket Sales - in-charge of daily ticketing operations, Sentosa-owned/managed attractions and southern islands. Ensure adherence to cash...


  • Singapore SKYLINE LUGE SINGAPORE COMPANY PTE. LTD. Full time

    **The R&T Manager will be responsible for overseeing all aspects of ticketing operations and retail management within budgeted objectives, ensuring set revenue targets and KPIs are met, and that highest standards customer service are achieved while taking care of staff wellbeing and satisfaction.** The R&T Manager will be responsible for the following: -...


  • Singapore Host Systems Full time

    Retail Solutions Executive (No exp required, base $2.4-$2.8+comms with no limit)We’re Hiring: Retail Solutions Executive At Host Systems , we believe every home should be smarter, more comfortable, and beautifully designed. We’re a smart home solutions provider offering a curated range of technologies—from smart lighting, fans, curtains, and solar...


  • Singapore SEARCH INDEX PTE LTD Full time

    Cashier / Customer Service / Retail Sales / Ticketing / F&B Exp - Convenience Store / Supermarket Exp Advantageous - 5 Days Rotating Shift / Retail Hour **Responsibilities**: - Customer service - Ticketing sales - Cashiering - Other ad-hoc duties **Requirements**: - Possess some Customer Service / Retail Sales / Cashiering experience - Prior experience...

  • Host

    2 weeks ago


    Singapore Louis Vuitton Full time

    POSTE We are looking for highly motivated, client centric Hosts with a strong passion for creating memorable experiences for our Clients. As a Host, you will initiate the process on building a relationship with the Client by determining the Client's needs and offering direction to the appropriate departments. You will be the Client's first point of contact...

  • Host

    1 week ago


    Singapore Louis Vuitton Malletier Full time

    We are looking for highly motivated, client centric Hosts with a strong passion for creating memorable experiences for our Clients. As a Host, you will initiate the process on building a relationship with the Client by determining the Client's needs and offering direction to the appropriate departments. You will be the Client's first point of contact within...


  • Singapore C2E4 PTE. LTD. Full time

    **Key Duties**: - Promote and drive sales of Esports event tickets at assigned TCG retail outlets - Engage with customers to share event highlights and ticketing information. - Act as liaison between TCG retail shop and management team. - Work location : multiple location to choose. **Requirements**: - Outgoing and comfortable approaching customers. -...


  • Singapore MERLIN ENTERTAINMENTS SINGAPORE PTE. LTD. Full time

    **Could you be the STAR we are looking for?** Madame Tussauds is a world-famous wax attraction located on Sentosa. Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons? Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every...

  • Ticketing Officer

    1 week ago


    Singapore SEARCH INDEX PTE. LTD. Full time

    Cashier / Customer Service / Retail Sales / Ticketing Exp - Convenience Store / Supermarket Exp Advantageous - 5 Days Rotating Shift / Retail Hours **Responsibilities**: - Customer service - Ticketing sales - Cashiering - Other ad-hoc duties **Requirements**: - Possess some Customer Service / Retail Sales / Cashiering experience - Prior experience from...

  • Project Manager

    1 week ago


    Singapore IMBA GLOBAL PTE. LTD. Full time

    Overview At IMBA, we create extraordinary cultural and experiential attractions that bring people, ideas, and stories together. As we gear up for launch, we are seeking a Project Manager (Ticketing & Operations) to oversee end‐to‐end operational readiness — from system setup and vendor coordination to day‐to‐day front‐of‐house (FOH) management...