Customer Success Partner Advisor- Crc Apj

**What we offer**

Key Responsibilities & Tasks

The Cloud Renewal Executive (CRE) has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.

The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process. The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The CRE will primarily interact with customers via telephone.
- Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
- Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
- Maintain a close working relationship with other regional business teams such as CEEs, AEs, GADs, and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
- Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
- Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle
- Act as an intermediary for Deals Desk, Legal, GTM and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.
- Manage new account assignment into portfolio
**Experience & Language Requirements**
- Fluent in English & one of Japanese, Chinese, Korean, Hindi
- 3-5 years of experience in the following areas:

- Renewals and/or Account management
- Managing complex customer engagements
- Commercial experience including experience developing account management plans and contract negotiation
- Complex Account Management
- Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
**EDUCATION**
- Bachelor’s Degree or equivalent comparable experience
**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:320012 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Singapore