Senior Manager, Customer Success

**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we've only scratched the surface of our ambitions. Pure is blazing trails and setting records: - For eight straight years, Gartner has named Pure** a leader in the Magic Quadrant**: - Our customer-first culture and unwavering commitment to innovation have earned us a certified **Net Promoter Score in the top 1% of B2B companies globally**: - Industry analysts and press applaud Pure's leadership across these dimensions - And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. **BE PART OF BUILDING THE FUTURE.** Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition. Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing) around the world who join forces to invent the next big thing. And then the next one. The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure's technology to grow exponentially in the coming years. **We've only scratched the surface of our ambitions**, and as we continue to gobble up market share, we're blazing trails and setting records: - For five straight years, Gartner has named Pure** a leader in the Magic Quadrant for Solid-State Arrays**. - Our customer-first culture and unwavering commitment to innovation have earned us a Satmetrix **Net Promoter Score in the top 1% of B2B companies globally**. - Pure puts a **premium on the future**, investing 26% of revenue into R&D. If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. **SHOULD YOU ACCEPT THIS CHALLENGE...** Pure Storage is actively seeking a **Senior Manager, Customer Success - APJ **to help develop and deliver all aspects of the Customer Success (CS) strategy, including service delivery and operations for the Evergreen//One program in the region. This leadership role will function as a player / coach role with the responsibility of building, scaling and leading a team of CSMs as the customer base grows. The Senior Manager, Customer Success - APJ is responsible for meeting regional service delivery and operational targets, KPIs and SLAs focused on Onboarding, Adoption, Value Realization and Expansion & Renewal targets, while ensuring the highest quality of customer experience. The Senior Manager, Customer Success - APJ will partner and engage with multiple Pure Storage stakeholders, ASPs and customers to orchestrate success planning, critical business insights and performance requirements. In doing so, this role will give a clear view of key organizational measures to help drive critical, immediate, medium - and long-term business decisions and process improvements based on data. The CS APJ leader will be accountable for the region and is expected to collaborate with the Regional and Global Customer Experience (CX) teams and engage with customer executives with the goal and objective of driving success in a matrixed global organization. In this role you'll... - **Define and optimize the customer journey** - Responsible for delivering strategic Customer Success programs, plans and practices in APJ to influence future revenue potential through faster customer onboarding, higher product / service adoption and customer satisfaction, ensuring value realization is delivered throughout the customer lifecycle - As a member of the CS leadership team, partner with the Global Head of Customer Success, the CS Operations Manager, and other CS resources to drive the overall vision and strategic initiatives that meet the short - and long-term goals and objectives of the organization - Collaborate with leadership across Customer Experience (CX), Regional Sales teams, Product, Engineering, ASPs, Legal and Finance to achieve mutual targets - Provide strategic oversight and ownership