Director, Customer Success
7 days ago
About CyberArk : CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk , visit our CyberArk blogs or follow us on Twitter , LinkedIn or Facebook . Job Description CyberArk is seeking a results driven and collaborative Customer Success leader to lead the Customer Success team in Asia Pacific and Japan. You will be driving our customer engagement and success initiatives as a strong and hands on leader who embody the culture and values of CyberArk. You will lead a diverse team based out in various locations in APJ, who are responsible for ensuring our customers realize the full value of CyberArk’s solutions, fostering long-term relationships and maximizing customer satisfaction, retention, and growth. You will report to the Global Customer Success VP and part of APJ leadership team, where cross functional collaboration with the wider GTM is key to success. Responsibilities: Lead and execute against the CS strategy while working closely with the Global VP of CS Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity. Contribute as a member of the CS leadership team globally in the development and execution of the CS strategy and be the voice of APJ Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded. Champion customer feedback and insights to drive product enhancements and service improvements. Cross-Functional Collaboration: Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience and drive customer success initiatives. Act as the voice of the customer within CyberArk, advocating for their needs and priorities. Performance Metrics: Manage key performance indicators (KPIs) across APJ and Global leadership relating to customer success, satisfaction, retention and expansion. Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement. Develop and drive systemic processes to identify opportunities for upselling and cross-selling CyberArk solutions based on customer insights and business needs. Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach. #LI-EO1#LI-HYBRID Qualifications 10+ years of experience in customer success, or related roles, with at least 5 years in a leadership capacity Strong leadership capabilities with experience leading diverse teams across APJ Proven experience in the cybersecurity or identity management space, with a deep understanding of customer needs and challenges Knowledge of a subscription-based business sales model Strong analytical skills with a data-driven approach to decision-making and performance evaluation. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, evolving environment and adapt to changing business needs. Independent and positive leader who can manage competing priorities in an organized manner #J-18808-Ljbffr
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Customer Success Director
7 days ago
Singapore Salesforce, Inc. Full timeCustomer Success Director page is loaded## Customer Success Directorremote type: Office - Flexiblelocations: Singapore - Singaporetime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 30, 2025 (18 days left to apply)job requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within...
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Director, Customer Success
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Singapore Qlik Full timeOverview Get AI-powered advice on this job and more exclusive features. Description: What makes us Qlik? A Gartner Magic QuadrantTM Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and...
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Customer Success Director
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Singapore Straight Up Full time6 days ago Be among the first 25 applicants Overview Customer Success Director – Remote Opportunity with Meaningful Impact Are you a seasoned professional with a background in customer experience, consultative sales, or relationship-focused roles? Are you exploring new ways to apply your expertise in a space that values growth, purpose, and results?We’re...
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Customer Success Director
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Singapore Salesforce Full timeOverview About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world...
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Customer Success Director
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Singapore Salesforce Full timeOverview About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the...
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Director, Customer Success
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Director, Customer Success
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Senior Director, Customer Success APAC
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Director, Customer Success
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Singapore IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
