Snr Manager, Customer Success Apj

**Who we are**

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.

In 2022, we raised $600M in Series F funding and we were also recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

**About the job**

As an Account Executive, you'll join our growing APJ sales team to continue accelerating growth. You'll drive new business sales and collaborate with our global teams including our Sales Development Representatives, Solutions Engineers, and Customer Success Managers. Last year, we became the undisputed global leader in experience analytics - are you ready to join us and be part of what's next?

**What you’ll do**:

- Manage a team of CSMs across APJ
- Proactively recruit, enable, and retain a high performing team in alignment with the Contentsquare spirit. You inspire, coach and engage your team to achieve above and beyond their goals.
- You create intimacy amongst team members and business partners to develop an environment of trust where people can grow and thrive.
- Establish and implement a strategic business plan to ensure Contentsquare customers in APJ are consistently receiving value and are renewable.
- Through your team, you deliver the gross retention + net-dollar expansion number for your assigned book of business.
- Coach and develop your team members to become best in class Customer Success Managers
- Drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales.
- Build and maintain strong, long-lasting customer relationships.
- Create solid partnerships with customers to understand their business needs and objectives.

**What you’ll need to succeed**:

- Experienced in people and organization management (+5 years) in APJ market.
- You have the right skills to lead, manage and coach customer-facing teams.
- Demonstrate excellent listening skills, empathy and care of your team and customers.
- SaaS B2B Enterprise Customer Success Management experience in the digital analytics / martech industries
- The role will require a willingness to frequently travel across the region and globally to meet the needs of the job (key customer meetings, regional and global QBR’s etc.)
- Thorough understanding of enterprise account management and show a methodical approach to managing a territory.
- You have a track record of accurate forecasting in a SaaS organization. You lean into the administrative parts of your role.
- Display a Growth Mindset. You possess a curious approach to the business. You embrace continuous learning as a daily practice; you stay current on MarTech and SaaS thought leadership and best practice.
- You are Data Driven with strong business acumen that gives you great execution capabilities

**Why you should join Contentsquare**:

- We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
- Our clients, partners and investors love our industry-leading product

**To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight**:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
- Every full-time employee receives stock options, allowing them to share in the company’s successWe offer many benefits in various countries
- ask your recruiter for more information

**_Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.