Director, Customer Success

2 days ago

Singapore SENTINEL LABS PTE. LIMITED Full time

**What are we looking for?**:
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing **APJ Customer Success and Renewals teams**. This hybrid role requires expertise in both areas to drive team excellence and ensure customer satisfaction.

We’re looking for someone with a technical mindset, exceptional relationship-building abilities, and a talent for creating win-win outcomes for customers and the company alike. If you’re passionate about advancing cutting-edge technology while working in an innovative, supportive culture, we invite you to join us in shaping SentinelOne’s future in the APJ region.

**What will you do?**:

- Lead and develop a team of **Customer Success Managers and Renewal Sales Representatives**covering various markets and segments across **APJ**.
- Manage accurate forecasts, set business expectations, and effectively communicate results to senior sales management.
- Supervise and execute end-to-end sales activities, including deal assessments, quoting, commercial negotiations, and deal closures.
- Provide coaching, guidance, and best practices to enhance sales effectiveness.
- Measure and report against KPIs, and create ad-hoc reports as needed.
- Proactively manage your team's funnel and assignments to ensure timely renewals.
- Conduct quarterly business planning, with a focus on delivering targets.
- Assist in recruiting, hiring, and training to maintain a high-performing **Renewal Sales**team.
- Gain and maintain expertise in **SentinelOne**products and offerings.
- Inspire and motivate individuals through leadership, coaching, creative incentives, and recognition of achievements.

**What experience and knowledge should you bring?**:

- 5-7 years of leadership experience, which includes managing an APJ Customer Success and Renewals Team.
- Experience in customer success driving satisfaction, adoption, and retention.
- Proven success in renewal sales management within an enterprise software vendor, preferably within cybersecurity.
- Skilled at building customer relationships and working with indirect go-to-market models involving channel partners and distributors.
- Proficient in Customer Success tools (e.g., Totango, Salesforce) and experienced in creating one-to-many and digital-touch strategies.
- Strong communicator with cross-cultural experience and a proven ability to manage customer expectations effectively.
- Experienced in leading and mentoring teams, fostering collaboration, and driving results in B2B and SaaS settings.
- Technical aptitude for understanding customer challenges and providing best-practice solutions.
- Thrives in fast-paced, multitasking environments, with strong organizational and analytical skills.

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