Strategic Customer Success Director

**Job Category **:Customer Success Group

**Job Details**:
Strategic Customer Success Director to be based in Singapore

They are experienced leaders and strategic business professionals with experience in driving large scale technology based change along with deep experience of Salesforce technology and governance.

With a focus on maximizing return on investment, Strategic Customer Success Directors challenge the customer status quo and influence large-scale Salesforce enabled transformation programs with a view to champion a new culture of business and teamwork, innovation, agility, increased adoption and continuous improvement.

On a day to day basis, you will lead a team (without them reporting to you directly) of Success Architects, Success Managers and Specialists to host daily stand ups, weekly internal and external governance calls while guiding the teams to resolve complex multi cloud situations.

**Key Responsibilities**:

- Develop a deep understanding of assigned customers business and industry to ensure maximum impact of Salesforce products
- Lead accountability of Salesforce with our customer stakeholders
- Provide digital strategy thought leadership, leveraging Salesforce s multi-cloud platform
- Scope, plan and lead the delivery of engagements that enable the desired customer business outcomes.
- While supporting customer on their outcomes, the Strategic Customer Success Director is laser focused on direct attribution of their engagement and work products to
- Retain and grow the most complex customers
- Rule out the negative perception with the Salesforce platform
- Provide recommendations of additional Salesforce capabilities and services
- Through a successful strategic engagement, ensure the natural achievement of financial outcomes for Salesforce:

- Revenue Growth
- Churn/Attrition Prevention
- Securing of Renewals

**Foundational Requirements & Skills**:

- 10+ years technology consulting experience
- Ability to foster trusted relationships throughout Salesforce including Customer Success, Sales and Product Management
- Demonstrated leadership skills
- Ability to manage highly-matrixed organizations
- In-depth enterprise & industry Knowledge
- Strong analytical background
- Delivery excellence & enterprise agility
- Ability to own complex program management for Salesforce s most strategic customers
- Ability to deliver a strong execution plan/roadmap for accelerated transformation

**Highly Desirable Skills & Certifications**:

- Certified Client Transformation Exec (CCTE)
- Deep knowledge of Salesforce Industries (e.g. Vlocity, Telco) will be a big plus
- Scrum Master
- Scaled Agile Practitioner
- Certified Prosci Change Management Practitioner
- Salesforce certifications and credentials

**Language Skills **:Due to the rich and diverse nature of our clients in the Asia region, proficiency in any of the following language skills is extremely desirable:

- Cantonese
- Mandarin
- Bahasa Indonesia or Bahasa Melayu
- Vietnamese

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**Accommodations**:
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