Customer Success Director

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Customer Success Director

LiveRamp enables companies and their partners to better connect, control, and activate data to transform customer experiences and generate more valuable business outcomes. Our fully interoperable infrastructure delivers end-to-end addressability for the world’s top brands, agencies, and publishers and our neutral and open approach ensures that our clients can select from among best-in-class partners and technology to meet their specific needs.

About this job

**Responsibilities**:
- Work closely with Product, Sales, Technology and Finance to ensure a seamless project delivery and good customer experience- Proactively lead strategic account planning process with executive stakeholders from the customer teams that develop mutual performance objectives, targets, and critical milestones- Meet targets and goals for profitable contract renewals, client referrals, service adoptions, and growth objectives in assigned accounts- Establish productive, professional relationships with key client personnel- Be the expert on all aspects of the relationship with the customer- Routinely assess, clarify, and validate customer needs, as well as lead solution development efforts that best address those needs- Achieve customer objectives as defined by client’s management team- Complete customer account plans while maintaining customer satisfaction ratings that meet company standards- Develop program solutions that expand and deepen these relationships

QUALIFICATIONS- Minimum 6+ years of strategic B2B sales, account management experience across the adtech and martech industries, $500,000 - $1,000,000 deal size- Strong digital media experience, ability to navigate complex organizational environments- Data savvy and customer centricity, understand use of data driven decisions to drive business success- Ability to identify and communicate with multiple constituencies and decision-makers- Proven experience engaging clients through professional investigative techniques to understand clients’ needs, discover new opportunities, and overcome challenges- Must be hands on, resilient and have a strong attention to detail- Type S(tartup) personality: driven and resilient while down to earth; hungry for success and not afraid to try and fail; While being humble and also fun to work with
- More about us:_
- LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click _
- here _
- to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._