Customer Service Representative

**Vacancy Title**:Customer Service Representative**

**Vacancy Location: Senoko, Singapore**

**Engagement Type: Full-time, Permanent**

**The Role**:
Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Senoko, Singapore.

As a Customer Service Representative, you’ll receive and process customer quotes, orders, inquiries and complaints.

You will maintain an ongoing relationship with allocated customers and sales colleagues, using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer.

**Key responsibilities include but are not limited to**:

- Provide advanced product and service information and respond to complex customer questions about those products and services.
- Record and process quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as require.
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a first point of contact for resolving customer queries/complaints, providing exceptional service to customers to encourage continued use of Survitec’s products and services.
- Respond to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required.
- Schedule follow-up actions and enter relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that Survitec has quality data to enable effective customer retention and business development activities.
- Interview (or assist in interviewing) customers, following a complex multi-level sales script or conversation points, to clarify the customer's requirements. Make full, appropriate and accurate notes, ensuring the customer records management system is updated in a timely manner.
- Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.
- Help to create an environment where everyone in the team can live the Survitec Values, contributing positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work.
- Understand, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and environmentally healthy working environment.
- Other duties assigned by your manager from time to time.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

**About You**:
Essential criteria:

- Experience building strong customer relationships and delivers customer-centric solutions.
- Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, relate openly and comfortably with diverse groups of people.
- Hold self and others to account for meeting commitments.
- Rebounds from setbacks and adversity when facing difficult situations, handling conflict situations effectively.
- Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Make good and timely decisions that keep the organisation moving forward, working collaboratively with others to meet shared objectives.
- Plan and prioritise work to meet commitments aligned with Survitec goals.
- Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Adapt approach and demeanour in real-time, to meet shifting demands of different situations.

**Why You Should Work for Us**
- ** **Additional day off to celebrate your birthday
- AWS - Annual Wage Salary
- Medical Insurance
- Team Building and Training Opportunities
- Global Anniversary Award

**Who are Survitec and what do we do?**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

**How to Apply**
- Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel val