Customer Service Representative

2 days ago

Singapore Crocs Inc (Enterprise) Full time

**Customer Service Representative**:

- Requisition ID: 9288
- Job Location(s): Singapore, Singapore, SG, 138589
- Time in Office: Hybrid

**Overview**:
The Customer Service Representative (CSR) manages wholesale order processing, inventory fulfillment, and customer support. The CSR acts as a liaison between sales, warehouse, planning, and the customer to ensure accurate, timely service and a seamless order experience.

**What You'll Do**:

- Process and manage wholesale customer orders (EDI and non-EDI)
- Monitor order flow and maintain 95% On-Time Shipping (OTS)
- Coordinate with sales, planning, and warehouse teams to resolve delays and issues
- Handle returns, shipping errors, warranty requests, and markdowns
- Maintain customer data, pricing, and PO updates
- Ensure compliance with customer/vendor requirements
- Monitor sales order exceptions and provide updates in weekly meetings
- Support drop-ship accounts, including using third-party systems
- Participate in customer meetings and occasional travel as needed
- Assist with routing/logistics during peak periods
- Continue training for advanced responsibilities
- Perform other tasks and special projects as assigned

**What You'll Bring to the Table**:
**Knowledge & Skills**
- Proficient in Excel; SAP experience preferred
- Fluent in English and Mandarin (to support Chinese customers)
- Strong customer service experience, ideally B2B
- Excellent communication and problem-solving skills
- Able to work independently and in teams
- Strong organization and time management

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate

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