Customer Service Representative

2 weeks ago

Singapore Pattern Energy Group Full time $40,000 - $60,000 per year

Company

Pattern Energy Group

patternenergy-

Designation

Customer Service Representative

Date Listed

12 Sep 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start - Flexible End

Profession

Customer Service / Communications

Industry

Energy and Chemicals

Location Name

United States

Work from Home

Address

United States

Map

Allowance / Remuneration

$29 hourly

Company Profile

We pride ourselves on delivering exceptional products/services and even better customer experiences. As we continue to grow, we're looking for dedicated, detail-oriented individuals to join our team and help us provide top-tier support to our valued customers.

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers. You'll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience. The ideal candidate is a great communicator, empathetic, and solutions-driven.

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, or social media
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Resolve product or service issues in a timely manner
  • Process orders, forms, applications, and requests
  • Follow up with customers to ensure resolution and satisfaction
  • Escalate unresolved issues to the appropriate internal teams
  • Maintain detailed records of customer interactions
  • Identify and suggest improvements to the customer experience process

Qualifications

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Tech-savvy and comfortable with learning new systems

What We Offer

  • Competitive pay
  • Health, dental, and vision insurance (for full-time roles)
  • 401(k) with company match
  • Paid time off and holidays
  • Opportunities for growth and advancement
  • A supportive, inclusive, and dynamic work environment

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

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