Customer Service Representative

2 days ago


Singapore J-MPLOY PTE. LTD. Full time

Customer Service Representative (Call Center - Mandarin Speaking)

Location: Singapore

**Job Type**: Full-Time

About the Role

We are looking for a friendly, motivated, and customer-focused individual to join our team as a Customer Service Representative.

You will handle customer calls, assist with service bookings, prepare quotations, and follow up with leads.

To support our Mandarin-speaking clients, proficiency in both Mandarin and English is required.

Key Responsibilities
- Provide accurate information about our cleaning and aircon services
- Address customer concerns with empathy and professionalism
- Document interactions and update our CRM system
- Prepare service quotes, proposals, and follow-ups
- Build strong relationships with customers to ensure repeat business
- Collaborate with internal teams to ensure service delivery
- Meet individual and team KPIs (sales, customer satisfaction, etc.)
- Participate in regular training to grow your knowledge and skills

**Requirements**:

- Fluent in Mandarin and English (spoken & written) - to serve Mandarin-speaking customers
- Good communication and listening skills
- Positive attitude, team player, and eager to learn
- Able to multitask and manage time well in a fast-paced environment
- Experience in customer service, call center, or sales coordination is an advantage

Why Join Us?
- Friendly and supportive team
- Training provided - we invest in your growth
- Career progression opportunities
- Stable company with a strong customer base
- Attractive incentives and performance bonuses

**Qualifications**:

- Diploma or equivalent
- Previous call center or service experience preferred
- Strong attention to detail and problem-solving skills
- Friendly, empathetic, patient, and customer-first mindset

Ready to Make an Impact?

If you enjoy helping people and love making things happen we want to hear from you. Join our passionate and growing team today.

Jeffrey - R1547564

J-Mploy - 16C8461



  • Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full time

    Job Responsibilities: - Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance. - Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers. - Provide timely and accurate assistance to...


  • Singapore Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...


  • Singapore PRIZE STATION Full time

    **Working Days**: **4 days per week ($1600 / Month) + ($200 Incentive) = $1800** **5 days per week ($1800 / Month)+($300 Incentive)= $2100** **6 days per week ($2150 / Month)+($400 Incentive)= $2550** Working Hours: 1pm - 10pm / 11am - 8pm ( 1 Hour of break time ) **Customer Service Representative Responsibilities**: - Maintaining a positive,...


  • Singapore ABB Full time

    **Customer Service Representative**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Singapore Stolt-Nielsen Full time

    Key Responsibilities: - Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative. - Establishes and maintains a working relationship...


  • Singapore ALLIANZ INSURANCE SINGAPORE PTE. LTD. Full time

    This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your...


  • Singapore Walter Full time

    CUSTOMER SERVICE REPRESENTATIVE The role Customer Service - To handle escalation of unresolved customers enquiry. - Troubleshoots and resolves customer complaints. - To act as first point of contact for customers from enquiry to order / cash collection. - Provides new and existing customers with the best possible service in relation to billing inquiries,...


  • Singapore CORNERSTONE ADVISERS PTE. LTD. Full time $30,000 - $60,000 per year

    Key ResponsibilitiesCustomer Relationship Management: Acting as a liaison between clients and the company, developing strong relationships, and ensuring customer satisfaction.Brand Promotion: Representing the company at events, demonstrating products, providing information on services, and creating a positive brand image.Customer Service: Providing...


  • Singapore ABB Full time

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...