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Customer Service Representative

3 weeks ago

Singapore ABB Full time

**Customer Service Representative**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Customer Service Representative, you will be providing services through problem solving, ownership, action, and accountability to customers and responsible for contributing to the development and execution of the annual business plan which will include customer service area goals and time schedule. This role is based in Singapore. Reporting to the Assistant Operations Manager in organizing to work schedule to meet customer deadlines.

**Your responsibilities**:

- Ensuring and providing quality service to both internal and external customers
- Contributing to the development and execution of the annual business plan which will include customer service area goals and time schedule
- Contributing to team effort by accomplishing related results when needed
- Working with the organization’s other division to resolve problems, facilitate solutions and enhance customer service offerings
- Providing back-up support to other group members in the performance of job duties as required
- Supporting/participating in the organization’s Continuous Improvement Program
- Attending regular customer service departmental meetings
- Performing other related duties as assigned by management

**Your background**:

- Minimum 2 years progressive customer service experience
- Bachelor’s degree in relevant field
- Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills
- Strong attention to details, possessing a team working aptitude and interested in preventing errors
- Hardworking, a self-starter and a problem solver
- Demonstrated excellence in organization and time management skills
- Able to perform multiple tasks efficiently
- Strong communication skills are an added advantage

**Benefits**:

- Life insurance
- Flexible work practices
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay

**More about us**: