Customer Service Representative

1 day ago


Singapore TRANSLINER ASIA PACIFIC PTE. LTD. Full time

We are looking for a responsible Customer Service Officer to coordinate all shipments, fulfill customers’ requirements and sales support. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

**Duties/Responsibilities**:

- Prepare import shipment delivery orders and export shipping BL document and invoicing based on fixed rates and terms.
- Monthly reporting
- Coordinate and liaison with shippers, customers and forwarding agents to ensure smooth and timely cargo delivery and canvass for future shipments.
- Responsible for coordinating all import and export shipments based on allocation.
- Ensure daily customers’ inquiries are attended to and not limited to order and delivery status.
- Handling incoming calls with the intent of providing customer satisfaction
- Work in conjunction with sales representatives to offer pre-and / post-sales support.
- Support sales to file rates with trade pricing
- Ensure timely and accurate client invoicing and billings to customers.
- Responsible for drafting and issuing quotations to potential and existing customer.
- Any other ad-hoc duties task by the manager

**Required Skills/Abilities**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent knowledge Shipping Bills of Lading and Import delivery order
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Good communications and interpersonal skills
- Proficiency in MS Office
- Ability to handle Cross Trade Shipment

**Education and Experience**:

- Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree
- Possess minimum 1 year of experience in Shipping Documentation

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.



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