Customer Service Representative

3 hours ago


Singapore Walter Full time

CUSTOMER SERVICE REPRESENTATIVE The role Customer Service - To handle escalation of unresolved customers enquiry. - Troubleshoots and resolves customer complaints. - To act as first point of contact for customers from enquiry to order / cash collection. - Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints. - Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution. - Manage and develop existing business in line with customer segmentation, rules and procedures. Sales - To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction. - Assist the sales team in executing daily activities and objectives. - Handle daily sales administration, including inquiries and order processing. - Manage customer orders and ensure timely delivery. - Coordinate incoming and outgoing shipments with forwarders. - Provide logistics support for all shipping-related tasks. - Maintain price lists, brochures, catalogs, and promotional materials. To collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems. - To maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan. Admin - Perform general office administrative support as needed. Your Profile - Diploma or equivalent. - Min 2 years of customer service experience preferred. - Excellent communication and problem-solving skills. - Comfortable with technology and learning new tools. - Experience in logistics is preferred. - Proficiency in Microsoft Office and SAP, ERP systems (advantage). - Strong multitasking and independent working skills. - Mature, responsible, and proactive with a positive attitude. - Immediate availability preferred. Job Reference No: R0080225 Customer Service Representative Int Ref: MT Please note: - "Applicants will be matched against above key performance criteria and profile requirements._



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