Customer Service Representative

Join us today and make a difference in people's lives

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The purpose of the Customer Service Representative role is to provide outstanding customer service to all internal and external customers, undertake administration duties where required, represent the company in an ethical and professional manner and adhere to company policies and procedures at all times.

ESSENTIAL JOB FUNCTION
- Answering phone in timely manner (within 3 rings as per company policy)
- Responding to all Replenishments of stock orders in a timely manner
- Responding to all customer enquiries (internal and external) in a timely manner
- Ensure all invoices are processed within 24 hour period where purchase order is provided
- Follow up via weekly communication with Territory Managers for purchase order numbers when they are not advised at the time of replenishment
- Credits to be completed in a timely manner
- Patient tracking data entry and cards sent to patients to be completed in a timely manner
- Remote monitoring set up and assistance when required
- Tracking of orders and providing POD when required
- Provide quotation numbers to Territory Managers ae requested
- Booking freight daily/as required
- Assisting with inventory control where possible
- Organising/collating/processing reports for sales teams as required
- Filing - paperwork trail monthly
- Stocktake as required - cycle counts and consignment/boot stock

REQUIREMENTS AND QUALIFICATIONS
- Proven logistics and SAP background
- No formal education or qualification requirements
- 3 - 5 years’ experience as a customer service representative preferably in a manufacturing/production setting of medical devices.
- Experience in multinational companies across the logistics, tenders, customer support function
- Experience within the pharma or medical device industry is a plus
- Proven accuracy with numbers (prices, serial numbers,)

QUALITIES
- Engaged: high work commitment and motivation. Showing perseverance and attention to detail;
- Solution oriented: natural ability to respond to and control unexpected situations, and take initiatives to implement the best solution;
- Processing information: ability to gather, decode and process information efficiently and within the given timeframe to recognize possible gaps in the information.
- Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts;
- Structuring work: ability to add structure to a multitude of different tasks by making priority list, and working systematically;
- Interacting: eagerness to fully understand the underlying messages by asking specific questions and putting oneself in other people’s shoes
- Reliability: natural tendency to act consistently, honestly and with integrity, respecting confidentiality, honoring commitments and avoiding partiality;
- Flexibility: ability to handle changes and diversity;
- Coping/controlling negative emotions: Ability to respond calmly and in a constructive way to frustrations, obstacles and opposition;
- To be able to work autonomously, self-starter;
- Precise and accurate;
- At ease and efficient in administration

Our commitment to Diversity & Inclusion:

- LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination._

Background Checks at LivaNova:

- Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check._

Notice to third party agencies: