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Customer Service Representative

3 weeks ago

Singapore NATIONAL ELECTRICAL TRADERS Full time

**NOTE: Please indicate interest only if able to speak fluently in both English and Chinese
Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative

**Key Responsibilities**:

- Attend to after-sales duties, including handling repair requests from customers.
- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.
- Communicate with customers to arrange product collection after repair completion.
- Assist with invoicing and basic accounting tasks related to customer service operations.
- Assist with ad hoc tasks to ensure smooth operation of the business

**Requirements**:

- Prior experience in customer service or a related field is preferred but not mandatory.
- Excellent verbal and written communication skills in English and Chinese.
- Strong interpersonal skills and the ability to build positive relationships with customers.
- Basic understanding of invoicing and accounting procedures.
- Detail-oriented and able to handle multiple tasks effectively.