Customer Service Representative

3 days ago

Singapore Toll Group Full time

The Customer Service Representative reports directly to the Supervisor and is responsible for the followings:

- Communicate with customer regarding daily order requests (incoming and outgoing), and make delivery and collection arrangements.
- Communicate with the relevant Logistics Assistants to pass the information and documents completely and accurately.
- Perform order processing of customer’s receipt and issue orders according to customers' requirements. Check to ensure that data entry is accurate.
- Ensure that all relevant transaction records are accountable and maintained neatly in hard or soft copy
- Ensure and manage customer assigned properties (e.g. system key) in safe and good order at all times.
- Adhere to warehouse safety and security measures at all times
- Ensure clean-desk policy at all times (e.g. kept customer confidential info under key & lock)
- Escalate to Supervisor any critical issues regarding service, inventory, and equipment that can affect the quality of work

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,200.00 per month

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 75% (preferred)

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