Service Desk 12 Months Contract

5 days ago

Central Singapore PERSOLKELLY Full time

The Service Desk | 12 months contract | role requires an organized and customer-focused individual to provide technical support and assistance to end-users. This position involves troubleshooting and resolving hardware and software issues, managing user accounts, and maintaining documentation. Strong communication and problem-solving skills are essential for this role.
- The 1 st Level Remote Support is required to provide **1 **st **level troubleshooting **to users queries/incidents received (regardless of source; in a professional and timely manner)
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1988730 (Emily Ng Kim Yin)

  • Service Desk Support

    7 days ago

    Singapore NETS Full time

    Service Desk Support (12 months contract)Join to apply for the Service Desk Support (12 months contract)role at NETS The BCS Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure...

  • Service Desk Support

    1 week ago

    Singapore Network For Electronic Transfers (S) Full time

    Service Desk Support (12 months contract)Company: Network For Electronic Transfers (S)BCS, a wholly owned subsidiary of NETS and part of the NETS Group, manages and operates the clearing and

  • IT Service Desk Team Lead

    5 days ago

    Singapore Alphaeus Pte. Ltd Full time

    Description IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract) Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for...

  • IT Service Desk Team Lead

    4 days ago

    Singapore Alphaeus Pte. Ltd. Full time

    IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract)Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for leadership...

  • Service Desk

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12-months contract assigned to our client Work Location: Serangoon North Salary Range : $2,300-$2,600 **Job Description**: 1. Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. 2. Receives and responds to customer problems, issues,...

  • IT Support

    4 days ago

    Singapore Alphaeus Pte. Ltd. Full time

    IT Support / Service Desk Analyst (12-Month Renewable Contract)Job Highlights: Competitive salary up to $3,450/month & Annual Bonus Opportunity to work in a large, well-established IT support environment Gain experience supporting government operations Excellent exposure to IT Service Management (ITSM) and ITIL processes Responsibilities: Provide first-level...

  • IT Support

    4 days ago

    Singapore Alphaeus Pte. Ltd Full time

    Description IT Support / Service Desk Analyst (12-Month Renewable Contract) Job Highlights: Competitive salary up to $3,450/month & Annual Bonus Opportunity to work in a large, well-established IT support environment Gain experience supporting government operations Excellent exposure to IT Service Management (ITSM) and ITIL processes Responsibilities:...

  • Service Desk Analyst

    2 days ago

    Central Singapore ST ENGINEERING ADVANCED NETWORKS & SENSORS PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $2,300 - $3,500 Per Month**Date Posted** - 7 hours agoAdditional Details **Job ID** - 129080**Job Views** - 24Roles & Responsibilities **Responsibilities**: - Monitor enterprise IT network and server system - Single point of contact with customers/users, resolver groups, third...

  • IT Service Management Coordinator

    7 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range: $3,500-$4,000 **Job Description**: 1. Configuration & Release Management 3. Identify the impact, urgency and priority of incidents. 4. Provide initial troubleshooting and support for incidents. 5. Escalate incidents that cannot be resolved by the service...

  • Service Desk Agent

    5 days ago

    Singapore U3 INFOTECH PTE. LTD. Full time

    Job Title: Service Desk Agent (12-hour Shift)Work Location: Ang Mo Kio Budget: Up to $3,100 per month Openings: 6 positions Duration: 1-year assignment (renewable subject to performance & business needs)Position Summary We are seeking Service Desk Agents to join our team tagged to a large scale IT Company. You will provide IT support in a 12-hour rotating...