Service Desk Analyst
2 days ago
**Location**
- Singapore, Central Singapore**Job Type**
- Contract**Salary**
- $2,300 - $3,500 Per Month**Date Posted**
- 7 hours agoAdditional Details
**Job ID**
- 129080**Job Views**
- 24Roles & Responsibilities
**Responsibilities**:
- Monitor enterprise IT network and server system
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timeline
- Maintain documentation and comprehensive records of issues and problems
**Requirements**:
- Higher Nitec/Diploma in Information Technology/Computer Sciences/Electronics/ Telecommunication
- Strong teamwork and communication skills
- Excellent customer service skills
- Prior experience in Network Operations Centre (NOC) environment is of advantage
- CCNA and/or ITIL certifications is of advantage
- 12-hour Rotating Day and Night shift work including weekends and Public Holidays
- Day shift: 9.00am - 9.00pm / Night shift: 9.00pm - 9.00am
- Location - Bukit Gombak
- 2 years agency contract
- Singaporeans only
Tags
service
desk
analyst
agency
contract
ans
is
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