IT Service Desk Analyst

Senior Recruitment Consultant, Technology | Data & AI Service Desk Analyst A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and...

**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...

**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...

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As a Service Desk Analyst, you will be responsible for providing first-class technical support to our internal customers. Your key responsibilities will include:Provide timely and effective technical support via phone, email, and webchat, managing the end-to-end customer experience with empathy and professionalism.Perform first and 1.5-level troubleshooting...

**JOB TITLE**: Service Desk Analyst **LOCATION**: Singapore **REPORTS TO**: Sr. Service Desk Manager (Atlanta) **WORK HOURS FOR POSITION**: This is a remote role with one in-office day per month to aide collaboration. **GENERAL SUMMARY**: **ESSENTIAL JOB FUNCTIONS**: - Provide solutions to customer problems of complex nature to ensure customer...

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

**Perm, Hybrid Work Arrangement**: - **At least 2-3 years of IT Helpdesk/Service Desk experience and at least 6 months experience within a professional services environment (legal, accounting, consulting, or similar).**: - **Familiarity with Microsoft Office 365 products is essential.** **We are looking for an IT Service Desk Analyst to join a global...

**Service Desk Analyst** - Monitor enterprise IT networks, server systems and commercial clouds. - Single point of contact with customers/users, resolver groups, third party service providers and other departments - Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed...

We are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...