Service Desk Analyst
4 days ago
**Service Desk Analyst**
- Monitor enterprise IT networks, server systems and commercial clouds.
- Single point of contact with customers/users, resolver groups, third party service providers and other departments
- Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
**Requirements**:
- Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication
- Strong teamwork and communication skills
- Excellent customer service skills
- Prior experience in Network Operations Centre (NOC) environment preferred
**Other Information**:
**12 Hour rotating shifts (+ shift allowances)**
**Onsite work (+ onsite allowance)
If you have a flexible schedule, this is the role for you.
**Tempserv Pte Ltd**
License No: 06C3745
**Attention: Wee Wan Qi / EA Personnel No: R22109446
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