Service Desk Analyst
8 hours ago
**Service Desk Analyst**
**Job Purpose**
Drive to closure for incidents & Service Requests tickets raised.
Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.
**Responsibilities**:
- Diagnose and resolve technical hardware and software issues via call or remote tools.
- Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles)
- Ensure tickets managed within KPI measurements and standards.
- Identify and escalate incidents and problems requiring urgent attention
- Escalate incidents and problems to the appropriate group
- Provides scheduled and adhoc reporting from Helpdesk system to clients and management.
- Follow the Service Desk Standard Operating Procedure (SOP)
- Performs other related duties as assigned to ensure effective operation of department.
**Required Qualifications and Skills**:
- Diploma or Degree in IT with preferably at least 1-year service desk experience.
- Knowledge of troubleshooting Mobile Devices (iOS and/or Android)
- Experienced in using ITSM ticketing tools.
**Desired Skills**:
- Knowledge in ITIL Standard.
- Proficient in usage of ServiceNow Ticketing system
- Experience in Microsoft 365 administration
- Technical certifications, Cloud Foundation, Microsoft, Network, etc.
- MS scripting or programming knowledge.
**Attributes for Success**:
- Good oral and written communication skills
- Good customer service skills
- Excellent problem-solving skills
- Ability to multi-task
- Teamwork
-
Service Desk Analyst
1 week ago
Singapore Ambition Full time**Service Desk Analyst** A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and...
-
Service Desk Analyst
22 hours ago
Singapore Ambition Full timeSenior Recruitment Consultant, Technology | Data & AI Service Desk Analyst A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and...
-
Service Desk Analyst
1 week ago
Singapore Michael Page Full timeJoin to apply for the Service Desk Analyst role at Michael Page . Benefits include: Cross-Functional Collaboration Opportunities Potential Career Growth and Development About Our Client The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department focuses on providing...
-
Service Desk Analyst
8 hours ago
Singapore Opensource Pte Ltd. Full time**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...
-
Workplace Service Desk Analyst
2 weeks ago
Singapore Givaudan Full timeJoin to apply for the Workplace Service Desk Analyst role at Givaudan 1 month ago Be among the first 25 applicants Join to apply for the Workplace Service Desk Analyst role at Givaudan Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations,...
-
Service Desk Analyst
1 week ago
Singapore ALLEN OVERY SHEARMAN STERLING LLP Full timeDepartment purpose The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm's staff and clients. Regularly...
-
Service Desk Analyst
1 week ago
Singapore ALLEN & OVERY LLP Full time**Allen & Overy Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven and open to fresh...
-
Service Desk Analyst
2 weeks ago
Singapore Allen & Overy Full timeAllen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and - important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and - thrive. Our business teams work hand-in-hand with our lawyers, Consultants and other specialist teams,...
-
Service Desk Analyst
2 days ago
Singapore Allen & Overy Full timeAllen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...
-
Senior Data Scientist
1 week ago
Singapore The Trade Desk Full timeJoin to apply for the Senior Data Scientist role at The Trade Desk 2 days ago Be among the first 25 applicants Join to apply for the Senior Data Scientist role at The Trade Desk Get AI-powered advice on this job and more exclusive features. WHO WE ARE LOOKING FOR: At The Trade Desk, the Data Science team is responsible for transforming our hundreds of...